Horne Mazda Avondale
Avondale, AZ
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We felt very comfortable in all our dealings with AJ and Nick! They were very helpful in every aspect of the car buying experience. They answered all our questions and treated us with respect and kindness Nick! They were very helpful in every aspect of the car buying experience. They answered all our questions and treated us with respect and kindness. Mark and Patty Wendelgass More
Garrett Martin is courteous and efficient. We had the car in for a safety recall and 10K mile warranty service. When the part was being installed for the recall, the part was faulty. Garrett arranged f car in for a safety recall and 10K mile warranty service. When the part was being installed for the recall, the part was faulty. Garrett arranged for a loaner car and the recall service was completed the next day. More
2 1/2 hrs for and oil change and tire rotation which they did not do! The service advisors are lazy. I used to visit Honda for service with my previous vehicle and the advisors would walk out to greet you. did not do! The service advisors are lazy. I used to visit Honda for service with my previous vehicle and the advisors would walk out to greet you. Give you updates on your vehicle during your wait and offer you water. Not at Mazda! Poor customer service. No greeting, no attention to detail. They don’t attach coupons for services, instead they charge you full price or ask to see were you got a price from. The video of the multi point inspection needs a lot of improvement. I was shown tire wear, break pad condition and cv boot condition. No battery check, no tire pressure in and out check, no light check. The customer experience needs help! If you want loyal customers, you need to revisit the experience that your dealerships provide. More
I’ve bought my car about an year ago at Mazda avondale and I bring my car regularly to be serviced and I only have compliments to all staff and service. and I bring my car regularly to be serviced and I only have compliments to all staff and service. More