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Horne Mazda Avondale

Avondale, AZ

not yet
rated
838 Reviews

10675 W Papago Fwy

Avondale, AZ

85323

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Showing 838 reviews

March 28, 2022

David was so kind and helpful. He was informative and patient with my circumstances. I would recommend to a friend. More

by brinhayter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori in finance - five stars , Jerald "Nick" Nicholas, David Potts
Mar 29, 2022 -

Horne Mazda Avondale responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership here at Horne Mazda Avondale. Reviews like yours help us to continually improve to be the best.

March 27, 2022

Very pleasant car buying experience for our family! Nick and Paul were awesome all the way through. More

by bret117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerald "Nick" Nicholas, PAUL MARSCHALL
Mar 28, 2022 -

Horne Mazda Avondale responded

We strive for a high level of customer satisfaction in all aspects of our dealership here at Horne Mazda Avondale. Reviews like yours help us to continually improve to be the best.

March 25, 2022

The were very friendly, quick, and helpful! They got all of my services completed in less than 2 hours from my arrival. They showed videos of the things wrong with my car prior to fixing them. More

by Melissa Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Padilla
Mar 25, 2022 -

Horne Mazda Avondale responded

Hi Melissa, It's nice to hear about your great customer service experience. Thank you for choosing Horne Mazda Avondale and we look forward to seeing you again.

March 24, 2022

If you need a vehicle go see Ms. Jay! She is awesome! Thank you for your help today! More

by Joi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEKAILEN SMITH
Mar 24, 2022 -

Horne Mazda Avondale responded

Thanks for the 5-star review, Joi. We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

March 23, 2022

My experience was great. The staff there was so kind. And they made my experience there great and they did so well for me ti understand my car. More

by jesusamf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez, Ken Blake, Garrett Martin
Mar 24, 2022 -

Horne Mazda Avondale responded

Thank you for your kind words! We're happy Horne Mazda Avondale could help. Please let our staff know if you have any additional auto-related needs and thank you again for choosing Horne Mazda Avondale!

March 23, 2022

Great service. Had an oil change scheduled and was in and out in the timeframe quoted. Highly recommend. More

by teagan42351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
Mar 24, 2022 -

Horne Mazda Avondale responded

Teagan, thank you for taking the time to share your great service experience with us! We're glad to hear you're satisfied with your oil change! Plesae do not hesitate to reach out to us when we can work with you down the road at Horne Mazda Avondale.

March 23, 2022

Everything was great. The wait was short. The staff was very friendly. I am happy with your service. More

by JCRAWFORD58A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Blake
Mar 24, 2022 -

Horne Mazda Avondale responded

We really appreciate your great rating and review of our Team. We hope you continue to choose us for all your automotive needs. Take care!

March 23, 2022

The whole process was new and innovative for an oil change. I received a video showing everything going on with my car. It was a lot quicker than before when there was a different owner. I liked the ex More

by RACHELLE6251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi, Maria Jimenez, Ken Blake, Garrett Martin
Mar 24, 2022 -

Horne Mazda Avondale responded

Rachelle, we thank you for sharing your great review for us here at Horne Mazda Avondale. We strive to provide our customers with the best service possible in a timely manner. We appreciate your business.

March 22, 2022

Good attentive staff with willingness to work with you and show a lot of cars in your price range More

by bhenderson2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Sanders, Ahkir Muhammad, PAUL MARSCHALL, GEORGE BELL, Maezz Khalid
Mar 22, 2022 -

Horne Mazda Avondale responded

Horne Mazda Avondale appreciates the 5-stars and feedback. Please come back and see us!

March 22, 2022

Okay service, prices rather high. Incorrect assessment led to higher repair cost and excess damage to brake systems More

by rlmlmal1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana
Mar 22, 2022 -

Horne Mazda Avondale responded

Hello, Your feedback is important to us and I would like to speak with you in regard to your service visit and the experience you have shared. Would you please reach out to me at a time that is best for you so we can discuss this further? Thank you, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Mar 22, 2022 -

rlmlmal1951 responded

Customer service rep was good, no issues and she researched vehicle history with dealership. My problem was excessive repair of 1k for calipers in brake system. I was told my brakes were miss measured at .7mm when really.3mm resulting in safety issue. I was told that the tech who missed correct measurement no longer works there due to similar issues. Possibly if properly measured previously, I wouldn’t be looking at an additional $1k in repair cost. This vehicle has received regular maintenance since I’ve been in the area. 2 years so this was a surprise to me

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