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Horne Kia
Gilbert, AZ
602 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 602 reviews
January 14, 2022
Same deal as the last person. They tried to add on $1400 worth of dealer installed crap. It's unfortunate that they do this. Just want an honest deal and not some useless and unwanted paint protection. worth of dealer installed crap. It's unfortunate that they do this. Just want an honest deal and not some useless and unwanted paint protection. More
by Trying to buy a car
Employees Worked With
January 13, 2022
One of the worst experiences I have ever had to date when servicing my car. Scheduled appt before Christmas for basic service, a recall fix and my airbag light was on. Appt was on Dec 28. After waiting a cou servicing my car. Scheduled appt before Christmas for basic service, a recall fix and my airbag light was on. Appt was on Dec 28. After waiting a couple hours for car I was told the recall part was out of stock. Why this wasn't ordered and ready when I came in I have no clue but they said it was coming from LA and would be here in a few days and they would call and reschedule another appt. They also said my airbag light would be fixed with the recall part (fuse box) but that is actually not the case. I asked if my airbag would deploy if I get in an accident before I come back for service and they would not answer that question. They also said it would take too long to look at airbag light so they will look at it when I return. After not hearing back I tried calling the service dept and couldn't get a live person. Finally called back again after 14 days because I got a letter in the mail from the GM stating that I will be receiving a survey from Kia and if you are not happy please call me. Upon calling and asking for Josh (GM) no one would let me talk to him about my situation. Do not believe the responses you see here saying the Owner/GM Josh B. wants to speak with you, THEY WON"T LET YOU TALK WITH HIM!!!! I finally was able to speak to Konner Totty who listened to my story and assured me someone would be calling me. 24 hours later I have heard nothing! I'm driving around a car that has no working airbag system and not safe to drive and since my visit my heater is constantly on and cannot shut off (assuming due to fuse box issue?). Something is drastically wrong at this location that something like this can happen. I have 5 Kia's in my family and will be searching for another location to service my cars moving forward. More
by str4me2003
Employees Worked With
Kobe, Josh
January 05, 2022
Very pleased with service and repair. Kudos to J. Kirby! Very professional, knowledgeable and curteous. I have written a letter to the general manager praising his work! Very professional, knowledgeable and curteous. I have written a letter to the general manager praising his work! More
by jamifami
Employees Worked With
Josh Kirby
December 11, 2021
Bought a 2018 Kia Forte from another dealer in Mesa last summer. The trunk release by the driver seat has never worked. Only way to open the trunk was using the key fob. Last week I went to close the t summer. The trunk release by the driver seat has never worked. Only way to open the trunk was using the key fob. Last week I went to close the trunk and it would not close. Something was now wrong with the latch. I called Horne Kia and they were able to give me an appointment the next day. Their service department was awesome! Many thanks to Josh Kirby, my service advisor. Helpful, knowledgeable and went above and beyond to see that everything was taken care of. The trunk release, inside trunk release, and a recall issue were all taken care of. Left with my car clean and everything taken care of. If you need service at Horne Kia, ask for Josh! More
by ShirlMB
Employees Worked With
Josh Kirby
October 20, 2021
Haydar is the entire reason I did business at Horne Kia. I purchased another car with another Kia dealership the same week, but came back to buy the second vehicle from Haydar because he is spectacular. I h I purchased another car with another Kia dealership the same week, but came back to buy the second vehicle from Haydar because he is spectacular. I highly recommend working with him! More
by candlink
Employees Worked With
September 16, 2021
The sales process was quick and painless, the price was reasonable, and the car seems to be of good quality. reasonable, and the car seems to be of good quality. More
by HorneKiaCustomer
August 22, 2021
BAIT AND SWITCH!! I went in to buy a car I found advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because o advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because of "dealer ad-on" items that you can't verify they even did, like "paint protection". Don't advertise the "price" of the car if you won't sell it for that! On top of that, I came in already pre-approved with my own financing. Then they tried to talk me into their financing which was a full percentage point higher than what I was already approved for! When I asked for the managers name who would not honor the internet advertised price, they refused to give it to me. So I was forced to mark all sales dept. with 1 star because it won't let me submit a review without picking one. Waste of time! #shady #rundontwalkaway More
by db
August 06, 2021
I wanted to purchase a new Kia Niro. I requested a straightforward and fair transaction but it went south quickly. The salesperson (Barbara) assigned to me was responsive for our first interaction straightforward and fair transaction but it went south quickly. The salesperson (Barbara) assigned to me was responsive for our first interaction over the phone but then it took her hours to respond to me throughout the day after that. Here are the exorbitant charges this dealership expected me to pay. $899 for paint protectant $299 for VTR (I think this is for superfluous window etching) $699 for windows tinting $199 for floor mats $299 for VIP dent/ding Plus your standard doc fee. Not sure if "government fees" is standard but that is another almost $800. Then you have the taxes. I went with Carvana since that is more straightforward and I know what to expect. Horne Kia lost a buyer who had cash in hand and was ready to purchase. More
by Dissapointed Leaf
Employees Worked With
July 24, 2021
Poor customer service, tried to email about a car and got no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hun no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hung up the phone. Sales man claimed to be a manager and his name was Bruce. So after 4 attempts to purchase a car from them I am glad it turned out to be horrible and would never look here again. More
by C J
Employees Worked With
Bruce
July 20, 2021
My wife bought a car from Horne Kia several years ago. When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she wa When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she was informed that she would be offered well below the market value for the car, since it had been in an accident (with frame damage) before she purchased it. This information was not disclosed to us before she bought the vehicle. You're not required to disclose accident info in Arizona, and we should have checked the vehicle history on our own -- but the lack of transparency is shady at best, and dangerous at worst. If you're in the market for a Kia, we'd highly recommend taking your business elsewhere. More
by arizonashane
Employees Worked With
N/A
