Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Horne Kia
Gilbert, AZ
601 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 601 reviews
March 23, 2025
I recently inquired about a vehicle at Horne Kia and communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they ev communicated clearly the price I was willing to pay. After a few back-and-forths where they continued to offer prices above my stated budget, they eventually agreed to meet my number. I hadn’t seen the vehicle in person yet, so I came in to test drive and inspect it. Upon inspection, I noticed the vehicle had prior damage. Given that, I requested a 30-day warranty and two oil changes to move forward with the purchase. The warranty request was denied, which was understandable due to the state’s standard 5-day/500-mile policy. However, even the two oil changes were a hard no, which felt unnecessarily rigid. Despite that, I was still being contacted repeatedly by the sales team. One salesperson, Tony, stood out in the wrong way. His tone and attitude were the epitome of why many people avoid dealerships these days. After a simple request for oil changes, he texted me saying I wasn't "the right customer" for him and that he'd never do business with me — all over a minor negotiation point. He also accused me of "changing the deal," when in fact, no formal deal was ever made — I had only expressed interest and shared the price I was willing to consider. In my opinion, Horne Kia operates with a high-pressure sales approach, lacks flexibility, and does not handle post-interaction communication professionally. Had they just agreed to two oil changes, I would have driven the truck off the lot. But the way they chose to communicate afterward sealed the deal — I won’t be doing business with them, and I’d caution others to be prepared for similar treatment. More
by AS
Employees Worked With
Tony
December 13, 2024
Dishonest, no accountability, bait & switch. Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ cr Took a day off work, drove two hours to be told the vehicle was buying had been sold five minutes before I arrived. I was pre-approved, A+ credit and advised them I was in my way. They “generously” advised they would fill my tank, but kicked me out when I asked the GM’s name. He would not give his name to me. Clark, Kyle and Caleb where the three salespeople I copiously communicated with before making the drive. More
by M Hunt
Employees Worked With
Al Burton General Sales Manager
November 23, 2024
Very disappointed with this dealership. I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I dr I try to get a out the door price for a vehicle that they have advertised online. Noone responde to my request. I had an appointment with Archie I drove 1 hour away just to let me know when I got there that the vehicle that I was interested was sold. That's one. Two Archie said not to worry that he got another vehicle similar in price and discounts. I said fine I did the test drive but at the time of seeing some numbers that's when things really when south. The price and discounts was not the same as advertised, they added like $1400 on dealer add-ons and really low in trade. Just save some time and stay away from this dealership. I should know better when I reading others people reviews about this Dealership. Don't waste your time. More
by JG
Employees Worked With
Archie
October 24, 2024
Stay away from all Kia dealerships! !! They do not honor the settlement agreement car only has 150000 miles and denied claim to replace their xxxxty engine!! !! They do not honor the settlement agreement car only has 150000 miles and denied claim to replace their xxxxty engine!! More
by Rabuelhawa1028
Employees Worked With
None
October 10, 2024
I have a 10:30 appointment for an oil change and four tires still sitting here 5 hours later so far tires still sitting here 5 hours later so far More
by lhull5150
Employees Worked With
September 02, 2024
This is our 2nd and 3rd time we have purchased from Horne Kia! Great experience! Got the cars we wanted at great deals in a timely manner. Thank you salesperson Patrick for making this a GREAT experience! Kia! Great experience! Got the cars we wanted at great deals in a timely manner. Thank you salesperson Patrick for making this a GREAT experience! More
by K5 Twins
Employees Worked With
Patrick, Konnor
August 13, 2024
Archie and Melissa were helpful, informative and flexible. They asked questions to get a better idea of what I wanted and have me time to ask my own. It was a great experience flexible. They asked questions to get a better idea of what I wanted and have me time to ask my own. It was a great experience More
by Tamara Bennett
Employees Worked With
Marissa Newsom and Archie
August 08, 2024
I have HORRIBLE EXPERIENCE IN THIS LOCATION MY VEHICLE WAS PART RECALLED They're not fixing it. Manager Robert. He could careless about you Question…how many people they're going to denied? This BIG CO WAS PART RECALLED They're not fixing it. Manager Robert. He could careless about you Question…how many people they're going to denied? This BIG COMPANY KIA NEED WHISTLEBLOWER More
by A
Employees Worked With
August 04, 2024
The price advertised on the website isn't the price they will sell the car for, even if you print it out with a date. They will add dealer accessories which are $3800. In addition, in my case, they wasted will sell the car for, even if you print it out with a date. They will add dealer accessories which are $3800. In addition, in my case, they wasted my time by not giving me a full quote, and not responding to my follow-up message to get the full quote. More
by AZVB
Employees Worked With
Zach Dudelin
