Hornbeck Chevrolet

Car buying experience was decent. Can’t take that from them. But that’s the only good thing about them. I bought a 2020 ford explorer that showed no symptoms of issues during test dri Can’t take that from them. But that’s the only good thing about them. I bought a 2020 ford explorer that showed no symptoms of issues during test drive. Next day it started surging, slipping, bucking. Took it back there to have it looked at and they had it for almost a week and told me to drive it because they “think” they fixed the issue. Brought back a couple days later as issue was not fixed. Told me that the rear differential was bad but it would take about 3 weeks to get the part. Wrong part came in, ordered another one, put that in and problem still existed. Took it back there a third time for same issue, I was told the transfer case had an issue and it would need replacement. 2 weeks again not having my vehicle, change of management covering service department had no idea why my car was there because previous service manager hadn’t relayed the concerns and correction course. After back and forth fighting with them someone who claimed to be in charge of the store got answers for me. But from 3 different people came 3 different answers. And also the “techs” that worked on my vehicle had no recollection of spindly anything to my vehicle. Called them to let them know the vehicle was still having issues and I needed an answer same day as to whether they were going to honor their failed repairs and correct it. A few days later no response. This dealership is definitely subpar at best as far as service goes. Definitely thumbs down and would not recommend it to anyone. Btw, my vehicle now needs a transmission because they were trying to “bandaid” the issue. More

Last Friday on October 19, 2024 I had an appointment at this dealership. I was promptly greeted by a salesman as I entered the showroom. We went over what I was looking for in a used car. I was offered this dealership. I was promptly greeted by a salesman as I entered the showroom. We went over what I was looking for in a used car. I was offered a 2018 Toyota RAV 4 at a reasonable price. After a test drive they were able to get me financed. A short time later I was on my way with my purchase. All in all it was a wonderful experience. I recommend Hornbeck Chevrolet as a great place to look for a good clean used car. More

if i can give a negative number for a rating i would! worst dealership ever! dont even think of buying anything from them worst dealership ever! dont even think of buying anything from them More

I went in to purchase a 2022 tesla model 3 long range which was advertised at $24,999. Ronda assured me via text it would qualify for the used ev tax credit. When I was about to buy the car the salesman which was advertised at $24,999. Ronda assured me via text it would qualify for the used ev tax credit. When I was about to buy the car the salesman presented an invoice with a $1195 ceramic coating and a $2995 wheel and tire warranty. Both of these items were mandatory fees. I was then presented with another invoice that listed the price of the car at $28995 without these fees. Unsurprisingly, there were 4 other customers during my visit who were misle and loudly complaining. More

I wasted at least3 1/2 hrs. traveling to this dealership. I was greeted by a secretary and was handed off to a (?) salesman. The car I saw on line was not the car they showed u traveling to this dealership. I was greeted by a secretary and was handed off to a (?) salesman. The car I saw on line was not the car they showed us! The salesman tried to cover the fact the can had been in a accident and poorly repaired, the 3 other cars he showed us were all dirty, and damaged. Also the salesman failed to even introduce himself. It seemed that all these cars had just come in from an auction, never cleaned up, or ( as the salesman said certified). After a few out of line comments from the salesman( who finally gave us his name Dam I believe) we left! Total experience was totally unprofessional and a waste of our time. I would never recommend Hornbeck Chevrolet to any of my friends!! More

. Hornbeck Chevy exceeded my expectations in every way possible. From the moment I walked through their doors, I was greeted with warmth and professionalism. The staff members are not only knowledgeable a possible. From the moment I walked through their doors, I was greeted with warmth and professionalism. The staff members are not only knowledgeable about their cars, but they also genuinely care about their customers. They took the time to understand my needs and preferences, and they guided me towards the perfect car for me. The selection of vehicles at Hornbeck Chevy is impressive, and the quality is exceptional. I felt confident in my decision to purchase from them. Definitely recommend More