Horace Nissan

Had my vehicle towed to the dealership. It took. 3. Weeks for thier service department to accomplish this simple action. Submitted 2 FOBS they only did one. The parts guy actual It took. 3. Weeks for thier service department to accomplish this simple action. Submitted 2 FOBS they only did one. The parts guy actually yelled at me when I asked him to repeat his comment (I have military connected hearing disability). At first they were refusing to do the FOBS because the registration was from 2017. They didn't review it properly. Told them to look at the plates to verify they were disabled Veteran tags. My impression, they could care less about customers. More

Very disappointed We bought a truck from this dealer, it was never worth what we paid, we asked them to come down on price because it had been wrecked twice, they refus We bought a truck from this dealer, it was never worth what we paid, we asked them to come down on price because it had been wrecked twice, they refused, we ended up buying the truck anyway because it was exactly what we needed at the time and they helped with financing. Ok, maybe 3 stars for this purchase. Before the truck over the past 10 years we had bought about 6 cars from them, last year we went to buy a bigger van for our family and asked them to run the numbers on our trade in to see where we would be at. Next thing we know they are running our credit from our previous purchase of the truck, without even asking us! We asked them to stop running our credit and walked out. 2 months later we received letters from 7 different banks they had ran our credit through, just about making us ineligible for financing anything else. Now we are in the market for another vehicle and as bad as I would love to use them I don't feel they have done us any favors to earn our business again. They haven't given us great deals, they haven't cut us any deals, and they lied to us, went behind our back and blasted our credit. Very upset I can't use them as now I want to trade in our truck we bought, no longer needed and get a sedan, which they have the one we want. Very frustrating. More

Great people!Great service Horace Nissan has great team that truly cares about their customers. They really go above and beyond to help each individual. From the management to s Horace Nissan has great team that truly cares about their customers. They really go above and beyond to help each individual. From the management to sales to service they do an exceptional job. Thanks for taking care of my family's needs. More

Service above and beyond I was over an hour late for my scheduled appointment. I am from out of state and I had trouble finding the dealership. When I arrived, the service s I was over an hour late for my scheduled appointment. I am from out of state and I had trouble finding the dealership. When I arrived, the service staff was very helpful. They made arrangements to get my repair done even though I was late. One of the service technicians worked through lunch to get my service completed. Too soon to comment on the quality of the repair-just done yesterday. More

Good, fast service The oil change experience I had was professional and quick. The guys at Horace Nissan know their vehicles; the prices are decent. Compared to Jiffy The oil change experience I had was professional and quick. The guys at Horace Nissan know their vehicles; the prices are decent. Compared to Jiffy Lube and other places around town they are reasonably priced. More

Great service We were concerned about having to pay a large price for vehicle repairs at the dealership. We were pleasantly surprised at their wonderful service at We were concerned about having to pay a large price for vehicle repairs at the dealership. We were pleasantly surprised at their wonderful service at a reasonable price. Thank you More

ROUTINE MAINTENANCE HORACE NISSAN HAS TAKEN CARE OF MY CAR FOR THE PAST 11 YEARS AND CUSTOMER SERVICE IS ALWAYS COURTEOUS AND FRIENDLY. THEY GET THE CAR IN AND OUT WITHIN HORACE NISSAN HAS TAKEN CARE OF MY CAR FOR THE PAST 11 YEARS AND CUSTOMER SERVICE IS ALWAYS COURTEOUS AND FRIENDLY. THEY GET THE CAR IN AND OUT WITHIN THE TIME I WAS TOLD IT WOULD TAKE. THIS I APPRECIATE VERY MUCH, More

routine maintenance review I bring my Infiniti in for regular maintenance, LOF, etc. and have been very impressed with the timeliness, friendliness, thoroughness, price, and ju I bring my Infiniti in for regular maintenance, LOF, etc. and have been very impressed with the timeliness, friendliness, thoroughness, price, and just everything!......I trust Horace and enjoy my experience with ya'll......Keep it up....no complaints More

Exceeded expectations Customer service was really exceptional. Checking in and dropping off was smooth and efficient. Despite the significant labor involved with the reason Customer service was really exceptional. Checking in and dropping off was smooth and efficient. Despite the significant labor involved with the reason for my visit, technicians worked hard and went above and beyond to complete the job in one day. I feel confident that a great job was done, and I'll be sure to come again. More

Exceptional Courteous helpful gave me a loner vehicle since repair took longer . That's caring! Explained what was going to take place Highly recommend service Courteous helpful gave me a loner vehicle since repair took longer . That's caring! Explained what was going to take place Highly recommend service department More