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Horace Nissan

Farmington, NM

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31 Reviews

4300 East Main Street

Farmington, NM

87402

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31 Reviews of Horace Nissan

July 02, 2016

GREAT SERVICE Routine oil change, service department has always treated me well. I want to thank you very much for the service that you provide for both my vehicle More

by Barker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark mainly.
May 23, 2016

Fast and convient Left my car while I had to be out of town. All work complete when I picked up my car. Very good service. Would recommend them to others. They care More

by JLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brody
May 21, 2016

Extraordinary experience The service personnel are very personable, knowledgable and professional with a goal of customer satisfaction. The dealership is always prompt to off More

by Davidson,m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
December 07, 2015

THANK YOU!! I want thank you for the excellent service I received at the Farmington Service Center this week. The repair estimates I had received from other gara More

by scp365
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Levi
April 07, 2015

I'm a happy customer I had a great experience, I bought a 2015 Sonata turbo! I had a 2009 Sonata that was a great car, this one is an AWSOME car! Found everyone to be fr More

by Retired guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
April 01, 2015

All around pleased Amazing people! We always get treated like we're family and that's the reason we keep going back! Horace Nissan is an awesome dealership! More

by we love our Nissans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
January 01, 2013

Got a great price. But the customer service was horrible. Once I signed the papers they treated me has if they could careless about me. The sales lady was very rude, pushy, unprofessional, and made stuff up More

by Joshuav2003
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tatyana Zakharova
August 29, 2011

HORACE Nissan in Farmington, New Mexico is terrible when it comes to the knowledge of their service dept. Although they are friendly, they have no clue as to what they are doing. I took my new Nissan in t More

by TKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clifton Horace
Nov 05, 2012 -

Horace Nissan responded

The following letter was sent August 12, 2011. The transmission failure occured more than a month after we had the vehicle in our care and could not duplicate the problem. Again we would like to apoligise. August 12, 2011 Dear _____ Thank you for taking the time to write and share your frustration. We too, are very aggravated over the situation and would like to apologize for the inconveniences you have suffered. It’s unusual that I am aware of any particular car or problem that is in our shop but Josh our service manager had already shared his frustration over your car and the situation it put you in. Much like doctors and insurance companies we have strict parameters we have to work within that do not allow us to guess at possible cures or repairs. At the time we had your automobile in our care we were unable to produce enough evidence (codes) or an actual symptom that would allow us to repair or replace the transmission. In an extraordinary effort we drove your care further than any other car we can recall trying to duplicate the problem or trigger another code. As you know we never triggered a code or witnessed the problem. We are truly sorry to loose your business and trust. If it helps, we have other manufactures and products, and would go an extra mile to try and make up for your dissatisfaction should you desire to trade. We hope that you would not have taken the time to bring this to our attention if you did not want to remain our customer. Again please except my apologies and those from our team here at Horace Nissan, we did not do any of this intentionally. Clifton Horace

Nov 05, 2012 -

TKE responded

You're letter says you would "go the extra mile to try to make up" for my dissatisfaction. You also apologize for you and your team. While this may all sound kind and polite for readers... I must remind you: When I asked for your help to get my stranded children home from another state (Colorado) you refused to offer any help. You also refused loan me a car while mine was in Colorado being repaired because of your service departments incompetence. You refused to help get my car back home after it was repaired in Denver. You refused to help with hotel bills when my children had to stay in Denver before we could figure out how to get them home. You refused to help with hotel bills when my husband had to go get the repaired vehicle. In fact, you have refused to help with a single thing. It took a letter to Nissan USA to get any help with them splitting just the cost of gasoline with us. I don't believe a word you say when you try to sound apologetic. Merely words with NO action. Please don't act like your offer of $100 off of service was a gesture of kindness, when you know good and well, I will never spend another second of my life at your dealership. Although driving to Durango is a bit of an inconvenience, I will gladly go there rather than your place of business.

July 14, 2009

Our initial experience was great, our salesman was wonderful and we got a great deal on our 2008 X-Terra last year. Apparently the one thing this dealership is great at is lying. We were told that t More

by wontdothatagain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ (salesman) and Service Department
Nov 05, 2012 -

Horace Nissan responded

Dear sir, Its November 2012 and we just now discovered this company and your long ago sent complaint. While we do not recall the specific circumstances surrounding your mistreatment; we do know that inspite of doing everything correctly 97% of the time we are also capable of really screwing something up. In your case it looks like we did just that. Please let me send a belated apoligie from both myself and all the folks here at Horace Nissan. There is no excuse for the failures you have suffered through. If you would ever like to talk more about this please call me personally at 505-327-0366. Again please accept our apoligies. Clifton Horace

July 23, 2007

About 4 months ago me and my fiance started out to look at buying a new 350z. We initially thought we would go out of town to find a good deal, but little to our knowledge we could have stayed in town (so More

by j-reiland
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Atencio & Glen Gent