Hopkins Ford of Elgin - Service Center

I really brought my old truck in to be serviced. It had too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodate too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodated me and in minutes I was on my way. I felt comfortable dealing so quickly because they had serviced my old truck so well. I can easily recommend them to anyone. More

Well done Ron Hopkins!; What a friendly and professional dealership! Brought a Ford Focus 2007 registered in Canada, with a recurring transmission fault. The staff had no problem researching the warranty r dealership! Brought a Ford Focus 2007 registered in Canada, with a recurring transmission fault. The staff had no problem researching the warranty records of the car’s last repair carried out in Canada. I was given a quote of 250.00 as the worst case. In the end all work was done under service warranty, and the car works perfect. It was well worth driving the extra miles to get there. Other Ford dealerships I had visited previous to Ron Hopkins saw a problem in resolving the service warranty on a Ford vehicle repaired abroad and quoted me a flat fee of 600,00 just for "examining the engine"!. More

We purchased three new 2002 Ford Focuses (SE, ZX5 and ZTW), from Ron Hopkins Ford, within a few months, which were our first new cars in 32 years. We have relied solely on the folks at Ron Hopkins for s ZTW), from Ron Hopkins Ford, within a few months, which were our first new cars in 32 years. We have relied solely on the folks at Ron Hopkins for service since purchase, because of the reasons itemized in the ratings. I trust what they tell me, such that I had my car towed back 30 miles thru Chicago to them, when it stalled, knowing the tow bill would be high, but knowing I could feel comfortable about their diagnosis and repair. They diagnosed a blown fuel pump fuse, and only charged me for the diagnosis and fuse. The bill could have been much higher at a less reputable service center. Bob Gillman helped me try some easy fixes via cell phone, and helped me find a tow company. As stated in the ratings, I have recommended Ron Hopkins to others and will continue to do so in the future. More

There is no better Ford dealership in the area in my opinion. I have been doing business with Joe and Jeff Hopkins for years and have always been treated with respect. Jeff and Joe goes out of their way opinion. I have been doing business with Joe and Jeff Hopkins for years and have always been treated with respect. Jeff and Joe goes out of their way to answer all questions and my calls are always returned quickly. As for service, The techs here are top notch. I am a police officer in charge of the vehicle maintenance on all our squads. This is the ONLY place where I will bring our squads. Never an issue with having to come back for a repair that was not completed successfully. I also own a ford vehicle and have never had an issue with any service or questions. Thanks for a great job guys...... Rick Nelson More

Recently I was having trouble with my 2006 Ford Fusion starting. This problem occured very randomly, so I looked into getting a new battery. After 2 visits to Pep Boys I was told my battery past both te starting. This problem occured very randomly, so I looked into getting a new battery. After 2 visits to Pep Boys I was told my battery past both tests on their machines and I had no reason to get a new battery and also, that they had no idea what was wrong with my car. I decided to give Ron Hopkins Ford a call and to my surprise I actually spoke with a "Hopkins" and he personally took time to make sure my needs were not only serviced but met. I was informed that my battery did passed their test as well, but the mechanic said there was one more test to try if I had the time. Well after testing my battery again the mechanic noticed that it "failed" immediatley. I was very happy that the problem was diagnosed but scared that because it was a "Dealer" that the price would be high. Again to my surprise, I discoverd that Ron Hopkins Ford was lower in price then Pep Boys and that I was even getting a better battery than the one Pep Boys had to offer. I couldnt be happier with my experience at Ron Hopkins and will definely reccomend them to others and most likely purchase a new car for my wife there. More

Sooooo, after buying a 2011 Edge with the MyFord Touch and Sync feature, which Eddie Cuevas explained thouroughly, I still needed help resetting my phone. I visited Ron Hopkins Ford for assistance to fin and Sync feature, which Eddie Cuevas explained thouroughly, I still needed help resetting my phone. I visited Ron Hopkins Ford for assistance to find that Eddie was off that day. I then took it in to the service dept where I was promptly greeted by all three of the service advisors. Chuck, Bob and Mike quickly offered to assist me with the "pairing" of my new phone and walk me through the "syncing" process. I later found out that Chuck was the manager, and it was clear to me that his first priority was to ensure my understanding of the SYNC system. The service department at Ron Hopkins Ford went above and beyond the call of duty to make sure I understood the SYNC system, and to answer all of the dumb questions I had. Check out Ron Hopkins Ford, you'll be impressed! More

I purchased my 2007 Ford Escape from Ron Hopkins in May of 2007. Since then I've taken both of my vehicles (other is 1997 Ford Taurus) to them for service. When I was dealing with Edward Garcia I never had of 2007. Since then I've taken both of my vehicles (other is 1997 Ford Taurus) to them for service. When I was dealing with Edward Garcia I never had a problem, he was always professional and timely. This time I had the misfortune of dealing with Charles (whom Jay said is the Service Manager). I brought the 2007 Escape in for its 35,000 mile service and to have the passenger side view mirror checked as it was loose. When they pulled my vehicle out of their shop I noticed that the side mirror was now hanging by the wires (completely broken out of the housing). Charles approached me, handed me the paperwork and said "Your car's ready, thank you have a nice day". He never mentioned anything about the side mirror! I asked him why my mirror is hanging by the wire and he replied, "It's broken"! We walked out to the vehicle together as I explained it wasn't THAT BROKEN when I arrived at the dealership. Then he said it fell out when the technician touched it. WHAT? It survived a 2hr drive each way just a couple of days prior at highway speeds but his technician gently touches is and it leaps out at him? I say I can't drive it like that, it would scratch up my paint and swing around. So he calls the technician to put it back in so I can drive the vehicle. The "highly skilled technician" lifts it up and gently sits in in the housing (with nothing attaching it) then walks away! I'm the one who disconnected the mirror and then left it with the cashier as I stormed out of there. Spoke with Jay Hopkins later and he basically said I'm a lair and his clown of a servie manager mentioned the cost to repair (replace) the mirror immediately. I will never go to Ron Hopkins Ford again. More

My name is steve and my company purchased a 02 F250 P/U crew cab and a 04 same truck from ron hopkins, the sales experience was good and the service was good up until they quoted me $8294.00 to fix the hea crew cab and a 04 same truck from ron hopkins, the sales experience was good and the service was good up until they quoted me $8294.00 to fix the head gasket, turbo and 4 fuel injectors on a diesel truck then they reduced the the price to $5918.00. I took the truck to a different diesel mechanic and told him everything what they told me was wrong. I was surprised to find out that the mechanic at ron hopkins over filled the antifreeze and it leeked on the head gasket, he performed a preasure test checked the turbo and the injectors and found one injector was marginal. The hole fix cost $580.00 a hole lot cheaper than 5.9K steve Highlake const corp More