Hopkins Acura

Fast and Quick I brought my vehicle in to drop off in the afternoon for a next day early morning appointment. They were able to replace my alternator the same day, I brought my vehicle in to drop off in the afternoon for a next day early morning appointment. They were able to replace my alternator the same day, much faster than I had expected. More

Top notch service Luke was very knowledgeable. He went above & beyond to make a great experience for us! We walked away very very satisfied. The whole staff was great. Luke was very knowledgeable. He went above & beyond to make a great experience for us! We walked away very very satisfied. The whole staff was great. More

Amazing service Call in and ask if they have time to check my car & mark said come in we have a opening to check your car. So I drop my car & I was able to get a loan Call in and ask if they have time to check my car & mark said come in we have a opening to check your car. So I drop my car & I was able to get a loaner a nice MDX. All the paper work was done in less then 5 minuets. I was in and out very fast. Thank you Mark!!!! More

Windshield replacement, recalibration, and B12 service Terry and Mark were extremely helpful and made the windshield replacement process a pleasant one. Terry kept me up to date on how the work was going, Terry and Mark were extremely helpful and made the windshield replacement process a pleasant one. Terry kept me up to date on how the work was going, gave me real-time insight on other work that needed to be completed in the near future, and was able to provide me with a loaner car while the work was taking place. This allowed me to utilize the shop at Hopkin’s Acura to proactively pursue keeping my MDX completely safe and roadworthy, and I was able to get back to work and normal life while they took care of everything. I ended up authorizing replacement of 4 tires and alignment in addition to the windshield replacement, camera recalibration, and B12 service, and everything was completed quickly and efficiently. A huge thanks to Terry and Mark for helping me deal with the less than helpful insurance adjuster assigned to my case, and everything else while my car was being serviced at Hopkin’s. My experience here was great as usual, and I’ll continue to return here knowing that I’ll be well taken care of!! Thanks, Glenn W. (10 year customer) More

Fast and friendly service Service was fast and thorough followed by a detailed explanation of the service summary. Car was very clean after. Quite impressed. Will be returning Service was fast and thorough followed by a detailed explanation of the service summary. Car was very clean after. Quite impressed. Will be returning for next service. More

Fast and quick diagnostic My car was recently acting strangely and I called my service technician Terry. He got me in with the service foreman immediately and I was able to hav My car was recently acting strangely and I called my service technician Terry. He got me in with the service foreman immediately and I was able to have the problem diagnosed and addressed. I highly recommend Terry and his Hopkins Acura team. More

MDX Service Terry, checked me in quickly, and all work performed timely. Covered possible issues moving forward at time of pick up. Even washed the car before pic Terry, checked me in quickly, and all work performed timely. Covered possible issues moving forward at time of pick up. Even washed the car before pick up. Outstanding! More

Just ok Service never very good! There was no one in the office when I picked up car! Finally found someone to help me! This is consistent concern every time Service never very good! There was no one in the office when I picked up car! Finally found someone to help me! This is consistent concern every time we have service! When we do pick up the car they never bring car up! They just “point that it’s back there somewhere “! Acura dealer is close to home so we use this dealer. customer service is poor More

A reliable service center A loaner was provided and the service was completed in the amount of time predicted. My car was washed and ready when I picked it up. A loaner was provided and the service was completed in the amount of time predicted. My car was washed and ready when I picked it up. More

Great people, great service The Hopkins service personnel are very friendly and helpful, they know their stuff, and the work is always well done; sometimes they’ll take care of a The Hopkins service personnel are very friendly and helpful, they know their stuff, and the work is always well done; sometimes they’ll take care of a minor item (reconnecting the rain sensor device behind the rearview mirror, for example) without charge and with a cheerful attitude. It’s always a very enjoyable and stress-free experience to take our MDX to Hopkins. More