Hopkins Acura

New customer. Very satisfied. Service department was very prompt and courteous—Mark when I made the appointment and Terry on the day that the work was performed. I would return. Service department was very prompt and courteous—Mark when I made the appointment and Terry on the day that the work was performed. I would return. More

battery change They took me in quickly without an appointment to have an emergency change of battery. Terry provided some good advice on what to do once the 3 year w They took me in quickly without an appointment to have an emergency change of battery. Terry provided some good advice on what to do once the 3 year warranty of off. More

General service-oil change, tire rotation, inspection It took them only 25 mins to finish up my entire service. They did say they "vacuumed" and "washed" my car (courtesy) but my car was already vacuumed It took them only 25 mins to finish up my entire service. They did say they "vacuumed" and "washed" my car (courtesy) but my car was already vacuumed inside and the outside did not look clean, just water splashed on it. More

Top customer service when getting routine service The person handling my time there was excellent in that he pro-actively and timely handled all issues. I forget the person's name; please look him up! The person handling my time there was excellent in that he pro-actively and timely handled all issues. I forget the person's name; please look him up! More

Great job Waited for rear dif service. It was easy to schedule, completed within the promised time frame and I had an enjoyable rapport with my customer service Waited for rear dif service. It was easy to schedule, completed within the promised time frame and I had an enjoyable rapport with my customer service professional. Nothing short of an outstanding experience. Well done! More

Great service Guys were quick, reasonable, explained everything i need to know. I got a car to drive to the office while mine was at service. great experience. Guys were quick, reasonable, explained everything i need to know. I got a car to drive to the office while mine was at service. great experience. More

Acura ILX service The service was exceptional. Noah was very professional and polite and very informative from the beginning of my service to the end. I would highly re The service was exceptional. Noah was very professional and polite and very informative from the beginning of my service to the end. I would highly recommend More

Mainly good to work with Today I had to go back because they had forgotten to do part of a maintenance procedure when I was in the previous week. There is one rep who seems ru Today I had to go back because they had forgotten to do part of a maintenance procedure when I was in the previous week. There is one rep who seems rude and condescending at times, especially if you arent his client that day. On my return, I asked for another service rep, Kah, who provided excellent service and for my trouble of coming back, provided some additional work I was waiting on. So would be 5 star except for how the one service rep is and the fact I had to return. Otherwise the service reps are great and the texhnicians are really good at what they do. More

Warning lights were on and they solved the problem. Several warning lights were on. They anticipated it would take a while to diagnose the problem so provided me with a loaner. My car was ready the next Several warning lights were on. They anticipated it would take a while to diagnose the problem so provided me with a loaner. My car was ready the next day when promised. More

Excellent experience Pablo was great to work with. He made himself available according to my schedule and go a great deal. Couldn’t be happier with my experience! Pablo was great to work with. He made himself available according to my schedule and go a great deal. Couldn’t be happier with my experience! More