Hopkins Acura

I'm crestfallen. I've used Hopkins Acura since I moved to the Bay Area in 2011. I have always written glowing reviews over the years. Terry Clark was an amazing custo I've used Hopkins Acura since I moved to the Bay Area in 2011. I have always written glowing reviews over the years. Terry Clark was an amazing customer service representative. Terry always gave it to me straight. I felt taken care of. I felt special. Terry Clark serviced my 2001 CL TypeS and my 2003 CL-Type S. He's the reason I bought my 2007 TL- Type S from Hopkins Acura. I trusted Terry implicitly. It's odd how all those years of regular visits mean so little to the current representative named Frankie. Terry Clark is not at Hopkins currently. I've dealt with Frankie for more than a year under Terry's watchful eye. I'm assuming with Terry gone he considered me an easy target. I needed another key made for my car. He disappeared for awhile and when he returned from the parts area, he mournfully advised me it would be more than $800. I could tell in his body language and the way he was talking to me something wasn't right. Something was amiss. You can feel the air go out of the room. $800 seemed like a high price. I called AutoNation on Stevens Creek and asked for the parts department. They told me the key was $199. There's a charge of $140 for programming. That's a difference of $450-$500 when all is said and done. It's Christmas time. Ugh. Made me feel like I was being taken advantage of. Such a horrible feeling when you've come to trust and believe in an organization. I wanted to talk to Frankie so I could ask him questions. I want to give Hopkins an opportunity to explain. Could just be a misunderstanding? Who knows unless I try? Right? Well, I did. I initially called him back that same day to let him know I would be cancelling my appointment. He laughed me off. Acted like it was no big deal. My call lost signal and I tried calling back. I have left two messages with a female receptionist and he never returned my calls. I am assuming that is my answer. That day I had brought a box of donuts from Chuck's Donuts in RWC. I wanted to share something with the guys since it is Christmas and they have taken such good care of my baby over the years. To think of how he acted sorry that it was $800, makes me feel foolish. My face blushes and burns hot from the embarrassment of being taken by someone I considered a friend. Saddened. More

Hopkins Acura had the used vehicle I was looking for at an excellent overall price and value. I came in already knowing the vehicle and what I was willing to pay, but they made the test drive and negotiati an excellent overall price and value. I came in already knowing the vehicle and what I was willing to pay, but they made the test drive and negotiation process painless and smooth every step of the way. I would highly recommend this dealership to anyone looking for a fair deal on a new or used vehicle! More

In short, we were told a car would be ours, when, in fact, the salesman had us wait nearby, while he sold the car to another customer. We found this to be manipulative and duplicitous. Potential buyer fact, the salesman had us wait nearby, while he sold the car to another customer. We found this to be manipulative and duplicitous. Potential buyer beware! More

Service people get commission on services. So they push things that your car doesn't need at the time. Service people are not honest and tell you upfront that their warranties are as good as y So they push things that your car doesn't need at the time. Service people are not honest and tell you upfront that their warranties are as good as your miles, they try to find any conceivable excuse not to honor their parts. Bought tires and they said they don't warrant their tires if something goes wrong you need to go directly to the company. That sucks because if I knew that I would had bought my tires at Costco or any other tire company that guarantee the product. Their are not sympathetic about the situation and you feel they are laughing in your face. Too bad I already spent like $10,000 in services there. More

Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership. wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership. More

BEWARE!!!! DEALERSHIP KNOWN FOR FALSE PROMISES! I did a recent shopping with Hopkins Acura Redwood City. I had a RDX lease ending and wanted to get into a new TLX lease. My RDX had little over mil I did a recent shopping with Hopkins Acura Redwood City. I had a RDX lease ending and wanted to get into a new TLX lease. My RDX had little over mileage than what I'm supposed to use. Pablo was the sales guy who helped me in choosing the car and take care of all lease closure formalities. And the drama happened, He promised me taking care of the over usage charges which I have to pay to Acura instead he asked me to take the Paint and Glass protection for 3 years. I agreed and went with the sale. Couple of months passed, no update on closing my existing lease account, when I reached out to Pablo, he put the blame on Covid and said he will check with the management on what's going on. While all this happening, Acura Financial reported the outstanding amount to collection agency and my credit dropped by 45 points. Pablo came back saying I would need to pay the outstanding amount to Acura Financial and dealership can do nothing. I asked him to cancel the protection which I took, but he refused saying it's all applied to the car and can't do anything. I tried to talk to the manager Jeff but he didn't had time to listen to and handed over to Pablo again, who is giving all false statements. Infact this is my 3rd car with the same dealership. First 2 times Shannon was helping me out and such a great human, He is not in the dealership anymore. I would never recommend this dealership to anyone! More

Best experience I have had with Hopkins I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was p I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was pleasantly surprised with Kah he was friendly, helpful, went to bat for me on a warranty item. Got me an Uber and followed up with me. Hopkins May have won back a customer. More