Hoover Chrysler Dodge Jeep RAM

Yesterday a purchase my first new vehicle, and the staff of Hoover was very friendly help me out the most from picking the best truck for me ,Stanley Davis pulled all the strings to make ends meet thank you of Hoover was very friendly help me out the most from picking the best truck for me ,Stanley Davis pulled all the strings to make ends meet thank you again man you made it happen! More

Hoover has a great staff. They made my purchase simple and pain free. Definitely will come back to Hoover when I am ready for my next purchase. Salesman Jon Byrum was great to work with. and pain free. Definitely will come back to Hoover when I am ready for my next purchase. Salesman Jon Byrum was great to work with. More

I am over joyed with my 2021 Ram 1500😁😁😁😁 Stanley Davis this is my second purchase through Stanley Davis and as the first time he goes ABOVE AND BEYOND to make things happen and I'm appreciative loo Davis this is my second purchase through Stanley Davis and as the first time he goes ABOVE AND BEYOND to make things happen and I'm appreciative look for Stanley Davis!!!😁😁😁 More

Heyward was great and I will definitely be coming back for my next purchase and referring people. for my next purchase and referring people. More

The sales staff was very helpful and friendly and knowledgeable about the sales and financial assistance. I will recommend Hoover to any and everyone I come across. knowledgeable about the sales and financial assistance. I will recommend Hoover to any and everyone I come across. More

A very well-seasoned and knowledgeable staff, very attentive to all aspects of the process attentive to all aspects of the process More

Great person to work with answers your questions I hope you find what you’re looking for would recommend using him to anyone overall great experience you find what you’re looking for would recommend using him to anyone overall great experience More

made a appointment to have my truck looked at almost 2 weeks before appointment, took off that day so I could drop it off at 7:30 appointment time and get it back that day. so when they were checking me i weeks before appointment, took off that day so I could drop it off at 7:30 appointment time and get it back that day. so when they were checking me in ,the lady said it would be 72 hrs or so before they could possibly look at it !! why a appointment !! but other people their with no appointment and were going to wait on there's and no problem !! how's that ?? I pay for there time when I go there. are they going to pay my time I took off for this appointment or put me in a vehicle for free for 72 hrs ?? no one tells you this when you make a appointment. why even make one ?? sounds like they over book them selves big time. not happy at all with the scheduling department !! wast of my day and time !! worked a double shift Thursday night so I could be off and there at 7:30. guess my time is nothing !! More

I went to three different dealerships looking at the same exact truck. All three dealerships I felt like were trying to rob me left and right. Then I went to Hoover I met up with Héctor Morales. He showed me exact truck. All three dealerships I felt like were trying to rob me left and right. Then I went to Hoover I met up with Héctor Morales. He showed me the exact truck that I was looking at I purchased it through their special financing department and left there feeling like a champion! Hector Was extremely knowledgeable with the product that I was purchasing. It was the best truck buying experience ever! I highly recommend if you’re in the market going to Hoover, ask for Hector. More

1 star rating is for every person at this dealership except Corey. I have purchased many vehicles and honestly, if I could back the car I traded in, I would. We purchased a Jeep Grand Cherokee. We put except Corey. I have purchased many vehicles and honestly, if I could back the car I traded in, I would. We purchased a Jeep Grand Cherokee. We put money down. It was advertised and sold to us as a 4X4. It was not a 4X4. The previous owner put a 4X4 emblem on it. On top of that, the advertisement also said it came with a year of Sirius XM, yet they said it was a misprint and wouldn’t honor it. I even showed them the advertisement as proof and they said it should have never been printed on there. Kind of like the advertisement and salesman stating we were getting a 4x4. Secondly, on our way home from the dealership, the check engine light came on. We contacted them immediately and never heard back from the salesman. Not one word! My husband was able to get in contact with Corey, apparently the only person able to speak to and give updates to customers. We were told the code it was giving us allowed us to drive it until they could get it in, over a week later. My husband drove it there for an appointment and they said they couldn’t get to it that day. They said they would put it to the front of the line since he had an appointment. Two hours later the car had not moved. He asked for a loaner. One person said no loaner, the other said yes we could get one that was nicer than ours. The loaner we were given had a hatch that didn’t work, a radio that worked VERY intermittently, a burning smell, an emergency brake that was so loose it would just go down, and squealing brakes. We didn’t get our car back for a week and it turns out the oil pump had gone bad. In addition to the check engine light, the brakes were shuddering. They said they did something to the rotors to fix that. We got the car home and the brakes started squealing. The car allegedly went though their thorough 17 point inspection. At this point, it had allegedly gone through the inspection twice since we purchased it yet the brake pads are completely gone. How did this pass an inspection twice? My husband is changing the brakes as I type this. We would rather pay for and do service on the car rather than take it back. I can’t imagine how long brakes might take. We have been able to drive the car for two weeks total. We have reached out over and over- to parts, service, financing, the actual salesman to sell the car by email, cell, text, and business phone. The only, and I mean only person to communicate is a salesman (Corey) who didn’t even sell us the car. I am disgusted with their business and how a car that was sold to us as safe could have allowed something bad to happen to my family or done damage to the car even further. 10 out of 10 I would NOT recommend this dealership. More