Honolulu GMC Cadillac - Service Center

Bad service I was going out of town for a few days so I dropped off my car for service and to check my tires for the noise they were making when I returned from m I was going out of town for a few days so I dropped off my car for service and to check my tires for the noise they were making when I returned from my trip nothing had been done I left the car with them three more days they said my tires were bad and need to be changed this was over a month ago and to this day nothing has done not even a phone call. More

Taking care in an emergency From the minute my car would not start to the complete half yearly check up the service and attitude was excellent.Issac made sure I was aware of the From the minute my car would not start to the complete half yearly check up the service and attitude was excellent.Issac made sure I was aware of the options and I appreciated the transparency. Also as a bonus, enjoy Virginia shuttle time- engaging and knowledgeable of the city More

CHESTER AND RICK RULE!!! The serice offered by these guys and their team is summed up in 2 words - professional and competent. I like being treated as "our most important cu The serice offered by these guys and their team is summed up in 2 words - professional and competent. I like being treated as "our most important customer". I like It!!!! More

"Excellent Customer Service" Rick Rodrigues and his group of outstanding service department professionals made a hugh difference during my last service visit. They understood the Rick Rodrigues and his group of outstanding service department professionals made a hugh difference during my last service visit. They understood the concerns I had with the performance of the vehicle and ensured that I had over 1.5hrs with the lead mechanic working to address concerns with my cars performance. The mechanic went with me on a test drive and explained in laymen terms performance concerns that I expressed when I brought the vehicle in for service. Rick continued to show how his team were determined to ensure all my concerns were resolved. His team coordinated the repair of some scratches to the roof and hood of my vehicle; what really impressed me was their proactive approach to coordinating the reapplication of my car sealant protectant to both the hood and roof--something his team was not responsible for coordinating. I've regained a considerable amount of confidence back in the Cadillac brand based on the excellent service that Rick Rodrigues and his Service Department Customer Representative Team provided to me. Outstanding example of Luxury Car Service. More

Great Experience Marco was great to work with. He made you fel very comfortable and at ease. Definitely and highly reommended. I look forward to a another great expe Marco was great to work with. He made you fel very comfortable and at ease. Definitely and highly reommended. I look forward to a another great experience. More

Change Oil and Courtesy Check-up Very professional, awesome customer service. the guy who work and take my vehicle fore service is veru plesant and very welcoming to customer. He's a Very professional, awesome customer service. the guy who work and take my vehicle fore service is veru plesant and very welcoming to customer. He's a keeper and I just can't remember his name. More

I'll always suggest this dealership I wish I would have purchased my vehicle through this Buick dealership instead of Cutter in Waipahu. At least I can take my car here for Maintanence. I wish I would have purchased my vehicle through this Buick dealership instead of Cutter in Waipahu. At least I can take my car here for Maintanence. Everyone is so nice and friendly and helpful. More

Improved service Compared to my last visit this service appt. was good. Service adv. was knowledgable and courteous and explained costs. Car was ready to go at pickup Compared to my last visit this service appt. was good. Service adv. was knowledgable and courteous and explained costs. Car was ready to go at pickup time. More

Very satisfied Everyone was very helpful. The car was returned on time and in good condition, Parts were ordered for future repairs and will be installed when avail Everyone was very helpful. The car was returned on time and in good condition, Parts were ordered for future repairs and will be installed when available. More

Started out bad but after working with Kevin S. All good! Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much better now that Kevin is managing! Much Mahalos, Marten Speckin More