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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
792 Reviews

792 Reviews of Honolulu GMC Cadillac - Service Center

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July 28, 2021

Service was quick and friendly. My vehicle was checked in quickly and I was able to wait for it to be done. I got my car back in about an hour and was out of there quick. More

by KERED454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 28, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 27, 2021

I purchased a vehicle that came with wheel locks on it but there wasn’t a key to the wheel locks in the vehicle. I called the service department and they got me in the next day and took the wheel locks of More

by Shawn K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're so glad that our team was able to serve you. We appreciate your business, Shawn. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 24, 2021

The online booking gave me an appointments on July 5th and when I went in for my appt dealership was closed for holiday.. I had to be at an extra 4 days and by then I was driving with oil change light o More

by PARC1601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Palting
Jul 26, 2021 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with Jon and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 21, 2021

All the attendants and service personnel were friendly and the service did not take longer than expected. A simple oil change, but they rotated tires and advised on tire wear, as well. More

by CaddyShack
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 22, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 16, 2021

My warning light to service tire monitor was on so I brought it in and they replaced my TPMS sensor, checked it and all 4 sensors read at the time. But for some reason, the warning light came on again a More

by MOANA.LEONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 17, 2021 -

Honolulu GMC Cadillac responded

Moana, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your business. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 15, 2021

I am a satisfied owner of an MB and Cadillac I bought from your Nimitz center. Matt and Kalai are knowledgeable and honest.in their recommendations. More

by VOGUEPYGMALION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks, Samantha Earl
Jul 15, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 10, 2021

My advisor SAM provided OUTSTANDING CUSTOMER SERVICE. Assisted me with transportation to/from NEX cause my car will take a few hours to repair. Thank you More

by bertwatanabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 12, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Sam and the team were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jul 13, 2021 -

bertwatanabe responded

I shall return. MANY MAHALOS. BERT

July 07, 2021

The Honolulu GMC dealers have been nothing but great to me. Excellent service and nice people. They always take good care of me and go out of their way to do a good job More

by JON53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Honolulu GMC Cadillac responded

Thank you for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and look forward to seeing you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2021

Great service and staff. Irene was awesome! Fast, easy to deal with, and did an excellent job helping me accommodating my schedule. Very professional and friendly. More

by CadiCT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Irene was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 28, 2021

Service manager got me a loaner with just two weeks to go on my warranty. Although unable to replicate my theft deterrent system issue, they replaced the immobilizer module and hopefully that did the trick. More

by High Hill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl, Alan Edwards
Jun 29, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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