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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
742 Reviews

742 Reviews of Honolulu GMC Cadillac - Service Center

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September 03, 2024

My service was done professionally and timely, always enjoy my service visits at Honolulu Buick GMC. More

by GBADUA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Jeff and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2024

Not efficient and truthful. Bad ongoing experience till now. My concern not resolve over a month and a half. More

by maretakarapani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr.Diaz and Maika
Sep 04, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2024

Fast service. Great workers that went out of their way to accommodate me while my car was being serviced. More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Honolulu GMC Cadillac responded

Amber, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 30, 2024

Upon arrival for my oil change I was greeted by Liana, she was friendly and knowledgeable with a few questions I had and answered them without hesitation. She showed me the waiting area and told me to mak More

by Clarence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta/Ongory
Aug 30, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Clarence! We're happy to hear that Liana was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Aug 30, 2024 -

Honolulu GMC Cadillac responded

Hi Clarence, we're delighted to hear that Liana made your visit so comfortable and enjoyable at Honolulu Buick GMC Cadillac. Thanks for recommending us! Aloha!

August 30, 2024

Excellent customer service, very professional team. Very clean waiting and complimentary refreshment areas. Highly recommended service center. More

by Sallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Honolulu GMC Cadillac responded

Thank you so much, Sallie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 23, 2024

Freindly employees coffee, tea and other drinks in the wait areafast service seems like a well run establishment More

by ceejay2756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 21, 2024

Sasha S. Was amazing. I was very impressed with the service. She picked us up at the airport and made sure she went over everything. She was very approachable More

by RKKINORES
Recommend Dealer
Yes
Employees Worked With
Sasha Serene
Aug 21, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Sasha was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 20, 2024

Liana in the Service Department provided quick, professional service with no issues, No negative perception from any of my visits. Thank you. More

by ROBFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana - Service Dept
Aug 21, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your service experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 20, 2024

Always friendly staff. Liana is great! She expedited the process since she knew I was just there for an oil change a few weeks prior. More

by MARCI.CO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
Aug 21, 2024 -

Honolulu GMC Cadillac responded

Marci, Thank you so much for your kind words for Liana, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 17, 2024

The staff were polite and efficient. The office was clean and well lit. The parking was easy. More

by JOELLEWIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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