Honolulu GMC Cadillac - Service Center

Samantha, the service department advisor, was very helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated. helpful, from making the initial appointment to picking my car up. The service department was very busy, but took the time to keep me updated. More

Excellent service. Samantha was courteous, kept me informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called informed and was kind enough to have my vehicle returned to me, which was deeply appreciated, since I was not well. Mahalo Samantha, you even called after my vehicle was returned to be sure all went well. Great job. More

Prompt, courteous service and kind staff. What a wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to w wonderful experience. Making an appointment was easy. The work was finished before lunch. While it was a simple service, it was nice not to have to wait and wonder when it would be ready. More

Excellent service, convenient appointments, caring and welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership a welcoming staff. I am very thankful for the free transport to and from the dealership which makes it very easy to drop my car off at the dealership and pick it up without needing to arrange transportation. Very pleased, thank you. This is what I call quality service. More

Brought my brand new 2021 Sierra in for a fog light that was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not wor was broken when I bought the truck. I was told to schedule on the week day so someone would be there to diagnose the reason the fog light did not work. I dropped my truck off at 7:30 am on a Friday and was told it should be done by end of day. I called around 1:45 for an update and was told no one had even looked at my truck yet and they would call back round 3 with updates. I showed up around 3:15-3:30 and my truck still has not been looked at. They did get me a rental which was helpful but I drive SUVs and trucks because of back and hip issues. It was painful/uncomfortable for me driving a car. I figured I could tough it out for a day but there was no way I would make it multiple days in a low vehicle. I was also told on the weekends they only do oil changes so leaving my truck there sat and sun was not an option especially because the night before there was a break in. Cops were there when I dropped off dusting for finger prints. Not an ideal situation and not their fault but I don’t want to leave my property there just to sit if nothing is getting done. Staff was friendly and kind but it seems they need to hire more people for diagnostics. On the sales side they need to ensure everything works. This is the first time I’ve gotten a brand new vehicle and had to take it to the shop a couple of weeks after purchasing. I noticed the light didn’t work a couple of days after purchasing. More

Even though I make appointments a head of time, I end up spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and spending time in the waiting room waiting for someone to work on my car. I like Cadillac but will not buy another because the service is too slow and it’s the only dealership in town. More

I had an excellent experience. Was greeted and taken care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! care of with a professional and polite associate. Mahalo! Irene and Samantha provided excellent service. Keep up the great work! More

Samantha was awesome! She was able to reset my WiFi so I could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car could use the internet in my car. My WiFi was set to Cadillac Cue and as I was no longer with onstar I could not use my phone while I was in my car for over a year! My car was immaculate and clean when I got it back, my radio is working and the car is running fine! More

Samantha is AMAZING! She not only made sure my car got the service it needed, she also broke it down and made it clear for me to understand.... the service it needed, she also broke it down and made it clear for me to understand.... More

Fast appointment on phone was excellent and easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore easy Completed work in timely manner Did all as requested I am surprised they don’t wash the cadillacs anymore More