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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
782 Reviews
Call Service Center (808) 836-7007

782 Reviews of Honolulu GMC Cadillac - Service Center

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January 28, 2022

Service done as promised and when promised. Good work and nice people. Will return for service work More

by robert_burnsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Jan 28, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. More

by MZZB3A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alaina davis
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Feb 14, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We are always working to reduce service wait times, as we know your time is valuable. Please reach out directly so we can use your experience to better improve. Thank you for choosing Honolulu Buick GMC Cadillac to service your vehicle. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 25, 2022

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
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Jan 25, 2022 -

Honolulu GMC Cadillac responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 24, 2022

Excellent work. Oil change was done in a reasonable amount of time while I waited. More

by Rushmarion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
Report | Print
Jan 25, 2022 -

Honolulu GMC Cadillac responded

Marion, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 18, 2022

Really nice and clean atmosphere. Service took a little longer than expected, but everything was all good. Thank you so much. I will be back. More

by AWELLS1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis
Report | Print
Jan 19, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 15, 2022

Okay very good job thanks for the help I love the job thanks again for the service More

by statewideelevator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Report | Print
Jan 17, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 13, 2022

Drop car off at 10:00am and was done at 12:00pm for a oil change. More

by BLAINE.ISHIDA.UQDL6BB9
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 13, 2022 -

Honolulu GMC Cadillac responded

Thank you for your feedback! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 10, 2022

Had the best experience from Your team at GMC Honolulu, Especially from Alaina at the front desk, she was super kind and caring and I was very satisfied with the way she helped me. Thank you Alaina for you More

by flagoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina, front desk
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Jan 11, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Alaina, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 06, 2022

Check in was great. The girls there were knowledgeable and friendly and responsive to my questions. More

by MARCUMLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Report | Print
Jan 06, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with Samantha and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 24, 2021

I have been a Cadillac owner for 17 years Sales is average at best. It may be because it is the only show in town perhaps giving the employees a sense of entitlement. The service department is horre More

by tinesantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting, Sean Peros
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Jan 10, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, and would love to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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