Honolulu GMC Cadillac - Service Center

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. wait time was 2. More

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. and offered me a Lyft service. I knew how much the service would be. More

Excellent work. Oil change was done in a reasonable amount of time while I waited. amount of time while I waited. More

Really nice and clean atmosphere. Service took a little longer than expected, but everything was all good. Thank you so much. I will be back. longer than expected, but everything was all good. Thank you so much. I will be back. More

Okay very good job thanks for the help I love the job thanks again for the service thanks again for the service More

Drop car off at 10:00am and was done at 12:00pm for a oil change. change. More

Had the best experience from Your team at GMC Honolulu, Especially from Alaina at the front desk, she was super kind and caring and I was very satisfied with the way she helped me. Thank you Alaina for you Especially from Alaina at the front desk, she was super kind and caring and I was very satisfied with the way she helped me. Thank you Alaina for your awesome customer service. More

Check in was great. The girls there were knowledgeable and friendly and responsive to my questions. and friendly and responsive to my questions. More

I have been a Cadillac owner for 17 years Sales is average at best. It may be because it is the only show in town perhaps giving the employees a sense of entitlement. The service department is horre average at best. It may be because it is the only show in town perhaps giving the employees a sense of entitlement. The service department is horrendous. The client advisors do not do a good job communicating. It is extremely challenging to get an update of the status of your vehicle. They will do the bare minimum to assist customers. I do not and would not recommend this dealership to anyone. Unfortunately, I don’t have a choice to use them living on an island. More

Hard to reach anyone on the phone.The person who made my Hard to reach anyone on the phone. The person who made my appointment, Alina, was professional and excellent. My personal cs person, Samantha is awe Hard to reach anyone on the phone. The person who made my appointment, Alina, was professional and excellent. My personal cs person, Samantha is awesome! She’s goes way beyond for the customer! I was disappointed that my car wasn’t washed but understand there are staffing problems. More