Honolulu GMC Cadillac - Service Center

I appreciate Ms. Irene. She ensured my vehicle was completed in a timely manner by immediately contacting my warranty service company to get the ball rolling. completed in a timely manner by immediately contacting my warranty service company to get the ball rolling. More

Samantha was very professional and courteous. Your waiting lounge was cleaned and comfortable while I waited for my truck . waiting lounge was cleaned and comfortable while I waited for my truck . More

Professional and customer oriented service department staff members. They always do their best in every visit staff members. They always do their best in every visit More

Everything was nicely set up friendly staff, the down side was about half of the sales staff was walking around without there mask on inside the facility as if they didn’t need to have one on. Being side was about half of the sales staff was walking around without there mask on inside the facility as if they didn’t need to have one on. Being a business owner I think it was very disrespectful towards all the customers in the facility and the other employees that had been wearing a mask. More

Really great overall experience. Service was performed promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. More

It’s ok just did not have parts for my truck cause my truck is a 2005 cannon truck is a 2005 cannon More

The entire team at Honolulu GMC was amazing. They were extremely helpful and took a high level of interest in the service my vehicle needed. extremely helpful and took a high level of interest in the service my vehicle needed. More

Con Artist extrodinaires!!!You guys are a freakn Con Artist extrodinaires!!! You guys are a freakn JOKE!! Said you had to pull of panel for assessment. Wonder why people hate dealerships NEGATIVE Con Artist extrodinaires!!! You guys are a freakn JOKE!! Said you had to pull of panel for assessment. Wonder why people hate dealerships NEGATIVE STARS More

Great staff, John was an excellent salesman, Kalai was able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and great at explaining everything through the financing process. Theresa was also a joy to work with she made things clear and concise through all that paperwork. Overall, I felt my experience at your dealership was wonderful and I will always recommend you to others. More

The service center at Honolulu Buick GMC gave us absolutely top notch service the very first time we used them. It was so great that we went back again. The second time was nothing short of a nightm absolutely top notch service the very first time we used them. It was so great that we went back again. The second time was nothing short of a nightmare. The service advisor told me it would take 2 days, 3 days at most, and it ended up being SEVEN WEEKS. The service advisor repeatedly, and INTENTIONALLY, lied to me and I ended up having to request a different advisor. The first one gave me her cell number and said she would be in the service area most times and away from her desk. It turns out she was screening my calls so she wouldn't have to deal with me. I called the front area after I couldn't reach her and the gentleman who answered said he was looking right at her, next to her phone, at her desk. He had to make her answer it. She was avoiding me because she knew I was aware of her lying to me. She had told me that my car was being worked on and the engine was already out. It had never even been to the back yet. That was the final straw and we requested the new advisor. A year after this fiasco, we needed an oil change. We took it back hoping that the previous nightmare was a fluke. Not two weeks after the oil change, my alternator went out. We had it to them. They told me my power steering line was about to start leaking at any moment and that I needed an air filter. Why would I need an air filter if you just changed my oil?? Why was none of this caught during the inspection performed during the oil change?? The manager told me that the tech was new and didn't check the things he was supposed to. They told me would be at least 7-10 days for the alternator and power steering line parts to get to them. Why do they never have parts in stock?! I called other dealerships and both days they had the parts I needed and both asked why Honolulu didn't call them for the parts. Good question. We picked it up and drove it to Cutter Buick GMC. The had it repaired and ready to pick up at 9:30 the NEXT MORNING. They said the power steering column has some moisture and should have repairs but that it's not eminent like Honolulu said and they found several other mistakes in the report we were given. They did their own diagnostic and will be given any further business. Honolulu Buick GMC is not a good place to do business with. More