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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
786 Reviews
Call Service Center (808) 836-7007

786 Reviews of Honolulu GMC Cadillac - Service Center

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March 05, 2022

Was told to bring my car in for diagnostic but was told they couldn’t perform it due to my cars age, I was still charged almost $300 and had to tow the car out myself. More

by philipyi62
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Mar 22, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Thank you for your contact information and someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, Philip, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 28, 2022

Great service with great people. My car got professional help and I am very satisfied More

by GERARDO.BANUELOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Mar 01, 2022 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Gerardo, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 22, 2022

I was very happy with your services and your super nice staff/people. They also, took good care of my car 🚗. Thank You/Mahalo More

by ALOFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elanena? Missed spelled
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Feb 23, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 16, 2022

Will continue to bring my car here for service. Thank you for taking care of our truck. More

by CHRISTINEOC88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Feb 17, 2022 -

Honolulu GMC Cadillac responded

Christine, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 16, 2022

Beyond unhelpful. They managed to screw up 3 easy items, making me pull my car and leave early. More

by James
Recommend Dealer
No
Employees Worked With
Theresa Karas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin, service manager, Irene Nicholson
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Mar 05, 2022 -

Honolulu GMC Cadillac responded

James, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 15, 2022

Outstanding service and support, keep up you excellent work. Everyone deserves recognition for going beyond normal responsibilities. More

by herberto.quintana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2022 -

Honolulu GMC Cadillac responded

Herberto, It's great to hear that Jeff was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 14, 2022

The personnel/team are very professional and go beyond to make their costumers happy. We’ve leased 3 different vehicles and have recommended them to many friends. More

by rosswilliamshawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justen Chilcoat
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Feb 15, 2022 -

Honolulu GMC Cadillac responded

Ross, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 12, 2022

Very pleasurable service as usual. Friendly personal and environment. Drop off and pick up service a makes it a pleasure. More

by Koro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
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Feb 13, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

2 1/2 hours for oil change, wasn’t told when car was finished, found out on my own, then kept waiting for 20min to pay. More

by TIMOTHY_FRIEDRICH2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 09, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review, Timothy. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry we didn't meet your time expectations. We'd love to hear more about your experience in hopes of improving our process. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 08, 2022

Excellent Customer service provided by Alaina and Irene. Very courteous. She provided me with an estimate for the service and service was completed as estimated. She also provided me with a quick brief of s More

by Gil Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Feb 09, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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