Honolulu GMC Cadillac - Service Center

Beyond unhelpful. They managed to screw up 3 easy items, making me pull my car and leave early. They managed to screw up 3 easy items, making me pull my car and leave early. More

Outstanding service and support, keep up you excellent work. Everyone deserves recognition for going beyond normal responsibilities. work. Everyone deserves recognition for going beyond normal responsibilities. More

The personnel/team are very professional and go beyond to make their costumers happy. We’ve leased 3 different vehicles and have recommended them to many friends. make their costumers happy. We’ve leased 3 different vehicles and have recommended them to many friends. More

Very pleasurable service as usual. Friendly personal and environment. Drop off and pick up service a makes it a pleasure. environment. Drop off and pick up service a makes it a pleasure. More

2 1/2 hours for oil change, wasn’t told when car was finished, found out on my own, then kept waiting for 20min to pay. finished, found out on my own, then kept waiting for 20min to pay. More

Excellent Customer service provided by Alaina and Irene. Very courteous. She provided me with an estimate for the service and service was completed as estimated. She also provided me with a quick brief of s Very courteous. She provided me with an estimate for the service and service was completed as estimated. She also provided me with a quick brief of services completed and other found issues with solutions. Will be going back for future maintenance services. More

Alaina is awesome. She took great care of me and communicated frequently to ensure I was well informed. communicated frequently to ensure I was well informed. More

This was my first time getting my Cadillac serviced here in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing was available. The service representative was combative and confrontational throughout our interaction. Even though I paid for an oil change, and the paperwork stated it was performed the oil life indicating percentage was not reset so I checked the oil level and the oil was slightly low and dark/gritty. My vehicle was also not washed. I will make every attempt to avoid using this dealership going forward. More

Their always welcoming, helpful, explaining any work that has to be done, or has been done,courteous, kind. has to be done, or has been done,courteous, kind. More

I have been trying to get my truck repaired under warranty work since mid November and can’t get an appointment. warranty work since mid November and can’t get an appointment. More