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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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February 01, 2022

This was my first time getting my Cadillac serviced here in Oahu and I was extremely disappointed with the experience. I requested a loaner vehicle a month prior to my service appointment and still nothing More

by Cadillac ESV White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Aloha and thank you for choosing us for your vehicle's service. We apologize for the industry wide vehicle shortage and hope to have courtesy transportation back as soon as more Cadillacs are available. It seems that you are not satisfied with the work performed on your vehicle. Please reach out to us directly so we can make arrangements to make sure all parts and fluids were changed as requested and make sure you are completely satisfied. Thank you for your feedback as we are always looking for opportunities to improve. Thank you, Alan Edwards Service Manager

January 31, 2022

Their always welcoming, helpful, explaining any work that has to be done, or has been done,courteous, kind. More

by Sandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis Service Support Specialist
Report | Print
Feb 01, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 30, 2022

I have been trying to get my truck repaired under warranty work since mid November and can’t get an appointment. More

by chengiskhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Feb 16, 2022 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit and our management team. Thank you for providing your contact information. Someone from our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service done as promised and when promised. Good work and nice people. Will return for service work More

by robert_burnsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Report | Print
Jan 28, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Robert. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2022

Service wait time was too long. 4 1/2 hours and quoted wait time was 2. More

by MZZB3A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alaina davis
Report | Print
Feb 14, 2022 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We are always working to reduce service wait times, as we know your time is valuable. Please reach out directly so we can use your experience to better improve. Thank you for choosing Honolulu Buick GMC Cadillac to service your vehicle. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 25, 2022

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Report | Print
Jan 25, 2022 -

Honolulu GMC Cadillac responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 24, 2022

Excellent work. Oil change was done in a reasonable amount of time while I waited. More

by Rushmarion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Edwards
Report | Print
Jan 25, 2022 -

Honolulu GMC Cadillac responded

Marion, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 18, 2022

Really nice and clean atmosphere. Service took a little longer than expected, but everything was all good. Thank you so much. I will be back. More

by AWELLS1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Davis
Report | Print
Jan 19, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 15, 2022

Okay very good job thanks for the help I love the job thanks again for the service More

by statewideelevator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Samantha Earl
Report | Print
Jan 17, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 13, 2022

Drop car off at 10:00am and was done at 12:00pm for a oil change. More

by BLAINE.ISHIDA.UQDL6BB9
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jan 13, 2022 -

Honolulu GMC Cadillac responded

Thank you for your feedback! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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