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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
782 Reviews

782 Reviews of Honolulu GMC Cadillac - Service Center

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May 04, 2022

When i arrived i was greated my a service advisor and she took my information down and asked if a needed a ride. I told her no and that she would give me a call when it was done. Very good customer service More

by Donald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the service department, Samantha Earl
May 04, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 04, 2022

Bought 2 vehicles over 3 years. Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair cam More

by TROPICALWHOLESALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
May 08, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experiences, and would love to have a conversation and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 03, 2022

I brought in my vehicle for a potentially catastrophic engine issue. I have three main issues that came about with this; first, the engine issue has a Technical Service Bulletin associated with it that de More

by Chuck
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Samantha Earl
May 03, 2022 -

Honolulu GMC Cadillac responded

We are disappointed to hear about your recent service experience. The service department has been notified of your experience and concerns. We apologize for the inconsistent updates as well as the poor communication. Thank you for bringing this situation to our attention. Best regards, Kara DeMello Customer Experience Manager karademello@lithia.com Honolulu GMC Buick Cadillac

May 04, 2022 -

Chuck responded

This is the first time an acknowledgement or apology has been made regarding this so thank you for that. What will come of notifying the service department? Whom in the service will be or was notified? Will they care? What will they do about it? Not much has been done to rectify the situation from you all at the dealership and now I'm having trouble getting in touch with corporate to follow up with them. I'll have service coming up with my vehicle soon and at this point I rather take it to a separate shop all together versus taking it to you all or other GMC dealership on the island. Terrible all around.

April 28, 2022

The staff was very courteous in helping me with my car turn in. Made sure I transportation back to work. When I came to to pick up my car, they ensure me that I know my car would be ready soon. More

by DWAYNEWAYNE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Honolulu GMC Cadillac responded

Thank you. We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 26, 2022

Very personable and professional. A pleasure to do business with. Would definately consider coming back. More

by Symplifi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 26, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC , your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 19, 2022

Personnel were nice, helpful, and friendly. Service was good. One thing against them was mechanic should have wiped down fender when finished to remove grease. More

by jabowers4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 20, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 14, 2022

Excellent coordination of service by Irene. Kept me informed on the daily status of the repairs. More

by AKANAE002
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Apr 15, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Irene here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2022

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol More

by THOMPSONB012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Samantha Earl, Alan Edwards
Apr 29, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2022

Service tech is nice but my tire pressure caps were removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when notic More

by Carrillo.Carla.dpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Apr 29, 2022 -

Honolulu GMC Cadillac responded

Carla, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 11, 2022

I have been coming to this dealership for many years. It is a very good dealership! More

by EATOND002
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 12, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Ashley and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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