Honolulu GMC Cadillac - Service Center

Service was outstanding and on a timely manner. However, it is pointless to call the service department. I called on three different occasions, and had to leave a message. I left a clear message However, it is pointless to call the service department. I called on three different occasions, and had to leave a message. I left a clear message with my name, phone # and the reason I called. Not once was my call returned to me. For service on my vehicle I give 5 stars. For the service department phone, I give less than 1 star. My recommendations are that if the service department will not return calls, I should have been told that on the recoding. More

Friendly over the Phone, I am very satisfied on the answer my Question. Excellent customer service. answer my Question. Excellent customer service. More

Even though many mechanics were off due to covid, the service advisors went out of their way to insure that my oil change and Hawaii State Inspection was completed in a timely manner. service advisors went out of their way to insure that my oil change and Hawaii State Inspection was completed in a timely manner. More

I had to pay $200 just to have my truck looked at. The customer service was excellent, but $200 JUST to have it looked at?! The customer service was excellent, but $200 JUST to have it looked at?! More

I really love my GMC TERRAIN DEALERSHIP GIVES ME VERY GOOD SERVICE AND GOOD ADVICE VERY FRIENDLY AND VERY INFORMATIVE ON WHAT TO BE NEEDED AND DONE FOR MY GMC TERRAIN 👍 GOOD SERVICE AND GOOD ADVICE VERY FRIENDLY AND VERY INFORMATIVE ON WHAT TO BE NEEDED AND DONE FOR MY GMC TERRAIN 👍 More

Efficient service. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. More

Irene was super professional and courteous. She made the best efforts to repair my vehicle. Thank you Irene She made the best efforts to repair my vehicle. Thank you Irene More

This dealership has only 2 mechanics. The general manager, not sure if he is the same one. But, he is the problem. Last service, I had to wait 1 month before I could have the truck taken The general manager, not sure if he is the same one. But, he is the problem. Last service, I had to wait 1 month before I could have the truck taken in for service. Then they told me it would be finished at at certain time. It took another 5 days to finish. And the problem was a thermostat. A part that should have taken a little while to troubleshoot and replace. Look this was an oil change, but if I need service. How long before it can come in. Last time, service department said you can take it to Waipahu. When I live up the road... What kind of service is that! More

I liked the customer service at this dealership. The service department staff are very personable. The service department staff are very personable. More

Very efficient , on time . Satisfied with the service . Very friendly . Thank you very much for the service Satisfied with the service . Very friendly . Thank you very much for the service More