Back

Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
782 Reviews

782 Reviews of Honolulu GMC Cadillac - Service Center

Sort by
August 06, 2022

People are understaffed. Irene is presently the glue. Please give her help. I do not want to lose her. Others recently released do not hold a candle to Irene. Virg is also fa More

by JEANNEEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Irene was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 06, 2022

the work on the vehicle was good. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. More

by WONGCRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

Service was fast at check in. Was informed of status and job was completed within promised time. Price was expensive for repairs. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

The employees at the dealership were very kind and respectful when discussing details about the vehicle. More

by NBNEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 05, 2022

I always receive awesome customer service. I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly More

by VISAKHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Aug 08, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 02, 2022

The management is probably the worst ive seen at any dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this deal More

by dancinolya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Aug 03, 2022 -

Honolulu GMC Cadillac responded

Hi there, We regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at (808) 792-4573 so we can discuss your experience and help! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 01, 2022

The service is amazing but, I didn't like waiting a week and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. More

by JERIS.OLIVEROS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember the girls name
Aug 01, 2022 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, so we apologize for the delay in getting you an appointment. Thank you for choosing Honolulu Buick GMC. We appreciate your patience and look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 29, 2022

The service staff is friendly and the pick up and drop off service is a plus. Can always depend on their prompt return calls with questions they could not answer or needing more validation from the servi More

by CURTIS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 30, 2022 -

Honolulu GMC Cadillac responded

Curtis, Thank you for taking the time to leave great feedback. We are happy to hear the service department provided you with a positive experience. We will pass on the kind words to Irene. We look forward to seeing you at your next service appointment! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 28, 2022

Friendly service, Yukon serviced in a timely manner. Parking was plentiful an hassle free. Later in the morning was more convenient for us. More

by HBHOSE
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Jul 28, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback for our service department! We are happy to hear that the service department was efficient and provided a positive experience. We look forward to seeing you at your next service appointment! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 27, 2022

Extremely satisfied and fast service when you called in. , and very helpful it my wife needs a second one I definitely go it as GM More

by JOHNHOANGLEXUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Jul 29, 2022 -

Honolulu GMC Cadillac responded

John, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

...
57
...