Honolulu GMC Cadillac - Service Center

the work on the vehicle was good. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. More

Service was fast at check in. Was informed of status and job was completed within promised time. Price was expensive for repairs. Was informed of status and job was completed within promised time. Price was expensive for repairs. More

The employees at the dealership were very kind and respectful when discussing details about the vehicle. respectful when discussing details about the vehicle. More

I always receive awesome customer service. I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly recommend This dealership! More

The management is probably the worst ive seen at any dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this deal dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this dealership like the plague More

The service is amazing but, I didn't like waiting a week and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. More

The service staff is friendly and the pick up and drop off service is a plus. Can always depend on their prompt return calls with questions they could not answer or needing more validation from the servi off service is a plus. Can always depend on their prompt return calls with questions they could not answer or needing more validation from the service mechanics. Irene is a hard worker and her passion for great customer service shows in her work ethic. More

Friendly service, Yukon serviced in a timely manner. Parking was plentiful an hassle free. Later in the morning was more convenient for us. Parking was plentiful an hassle free. Later in the morning was more convenient for us. More

Extremely satisfied and fast service when you called in. , and very helpful it my wife needs a second one I definitely go it as GM , and very helpful it my wife needs a second one I definitely go it as GM More

Service was outstanding and on a timely manner. However, it is pointless to call the service department. I called on three different occasions, and had to leave a message. I left a clear message However, it is pointless to call the service department. I called on three different occasions, and had to leave a message. I left a clear message with my name, phone # and the reason I called. Not once was my call returned to me. For service on my vehicle I give 5 stars. For the service department phone, I give less than 1 star. My recommendations are that if the service department will not return calls, I should have been told that on the recoding. More