Honolulu GMC Cadillac - Service Center

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apologized and gave an unbelievable explanation. Have no faith in quality service. More

Service tech is nice but my tire pressure caps were removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when notic removed to check my tire pressure and now are missing and not replaced. I called and was sent to voice mail and left a message immediately when noticed (15 mins later) and still have not been called back. Very unexceptionable More

I have been coming to this dealership for many years. It is a very good dealership! It is a very good dealership! More

I had some issues with my suv. . so I made an appt for Thursday at 8am.. I have a warranty on my suv, so my service advisor Irene said she has to call them to see if the work would . so I made an appt for Thursday at 8am.. I have a warranty on my suv, so my service advisor Irene said she has to call them to see if the work would be covered, and she would let me know the results between 12-130. I didn’t hear from her so I called her at 230pm, and Irene said the diagnostic took longer than she thought, so she didn’t have time to contact the warranty place in the mainland. Irene then suggested to leave my suv over night since the mechanic had taken it apart, and she would contact the warranty place first thing in the morning. I asked Irene for a loaner, and she said they don’t have any. So I was stuck without a car. The next day, which was Friday, I called her at 830am and asked Irene, what’s going on, and Irene said she contacted the warranty place, and they said my warranty expired last year, BUT, on my contract it says up to 84 months or 100,000 miles.. which I don’t have either. Irene then said she’s trying to talk to some department at gmc, but that she’s just waiting for a response. I told Irene I’m picking up my suv cause I’ve waited to long for nothing. When I got to the dealership I asked to speak to a manager, and Irene said the manager and his Is assistant we’re in a meeting. So I asked to talk to the finance dept and they were in a meeting too.. and since that day, I have not heard from back from anybody.. and I took my car in on April 7th 2022. More

Outstanding customer service. Ashley and Samantha were very helpful. My car’s A/C runs nice and cold. THANK YOU LADIES. Ashley and Samantha were very helpful. My car’s A/C runs nice and cold. THANK YOU LADIES. More

Great location, and easy access. Verge was great with the dropff service that was available Verge was great with the dropff service that was available More

Slow to get to vehicle and act nefariously through the process of getting vehicle serviced. Resistant to follow best customer care protocols and guidance from corporate. process of getting vehicle serviced. Resistant to follow best customer care protocols and guidance from corporate. More

Prompt and helpful service. Samantha made everything easy and set up complimentary lyft service for me. Samantha made everything easy and set up complimentary lyft service for me. More

Takes a while to get an appointment, but once there the service written Irene was very attentive. service written Irene was very attentive. More