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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
782 Reviews

782 Reviews of Honolulu GMC Cadillac - Service Center

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September 01, 2022

Service department was quick and efficient! Irene my service advisor was super duper a\m/esome as well the techs Jeff and Jerry. They got both my vehicles back on the road with a new safety che More

by SHELDONA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Sep 02, 2022 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2022

Great vehicle service. No long lines. Avg wait time. Only wished someone would answer phone as it took a while to get through to set up appointment. Otherwise love the serv More

by chu808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 31, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave us a wonderful review. We are happy to hear you received excellent service from our service department and staff. We look forward to providing great service to you again in the future! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 30, 2022

Great customer service. I didn’t have an appointment that day but the rep took my car in for service. Definitely two thumbs up. More

by JMVERANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Sep 01, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Honolulu Buick GMC Cadillac

August 26, 2022

Friendly and appropriate service with convenient shuttle service with a very good driver who is very nice More

by LTTAACA
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Aug 27, 2022 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 25, 2022

Great service. Car was ready to pick up when I was told. Thank you very much! More

by JENPIETRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Virginia the shuttle driver is fantastic!, Irene Nicholson
Aug 27, 2022 -

Honolulu GMC Cadillac responded

Jen, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 18, 2022

Every time I bring my truck in for service safety check top off fluids or fix something on the Gmc employees are great they take care of me every time I need a ride they’re there to give me a ride I apprec More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Aug 18, 2022 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 17, 2022

I had a great experience from the service department. I appreciated the friendly staff that helped me with my vehicle. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Aug 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to leave great feedback! We will pass on the kind praises and hope to see you again in the future for your service needs! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

August 11, 2022

Not quite sure why I had the experience that I did. Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdl More

by Mana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback for our service department. We strive for everyone to have the best customer service experience; we are disappointed to hear that we fell short on your visit. Please send details of your visit to the provided email below so we may discuss further and gain your trust back in our dealership. Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac Karademello@lithia.com

August 11, 2022

I was quoted a price for the service (oil change and tire rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I More

by jolenek29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Honolulu GMC Cadillac responded

Hello, Thank you for taking the time to leave feedback. I reviewed your service invoice and did not notice any discrepancies. Please reach out to the email provided in the signature so we may resolve your concern. Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac Karademello@lithia.com

August 11, 2022

Super friendly and fast service! Probably one of the best dealerships services I’ve experienced More

by RFIZER06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Aug 12, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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