Honolulu GMC Cadillac - Service Center

The dealership does their very best to take care of its customers and their vehicles. I brought my truck in for service. I worked with Alaina Davis in service. She was very helpful and courteous. I also sp customers and their vehicles. I brought my truck in for service. I worked with Alaina Davis in service. She was very helpful and courteous. I also spoke and worked with Ashley in service. She also was helpful, courteous and very knowledgeable. During a road test I was able to meet and speak the technician foreman whom worked on my truck. His name is Justin. He is very intelligent and is an excellent technician! I feel confident in his knowledge and ability to get my vehicle operating exactly how it should. So I say Thank you to Alaina, Justin and Ashley! More

Driving and using my car for (5) years now, up kept my yearly car maintenance service. Your service department been very helpful . yearly car maintenance service. Your service department been very helpful . More

went in for safey check and change oil. They wanted to change rt front lamp which was not available and on order. They PROMISED to have it done Oct 21 at 1:30 P< so I cou;ld complete my saf They wanted to change rt front lamp which was not available and on order. They PROMISED to have it done Oct 21 at 1:30 P< so I cou;ld complete my safety check. I hope they ha ve everything ready by then wo I could have the safety check complete - due to expire this month for 2022 and have the 2023 done at that visit. Thank you and Aloha! I have been a customer having had the Regal, Riviera, Century prior to this Verrano. More

I bought my car from this dealership because they are everything that I expect from Cadillac and I will continue buying cars from them for that very same reason To put it bluntly they are the best on th everything that I expect from Cadillac and I will continue buying cars from them for that very same reason To put it bluntly they are the best on the island and probably the best in the state of Hawaii! More

Performance of . my truck can say better than before but some same issues still persist. Sometimes okay Sometimes not. my truck can say better than before but some same issues still persist. Sometimes okay Sometimes not. More

Poor customer service from sales to service. Poor is actually an understatement. Think twice before you come here. Once they get you out the door with the car, it’s essentially a free for al Poor is actually an understatement. Think twice before you come here. Once they get you out the door with the car, it’s essentially a free for all if you end up needing anything from them like service or anything else. Going to be filing complaints tomorrow with various agencies depending on how this service thing goes. Go elsewhere! Trust me! More

Just like the last visit i had here, always excellent customer service from Ashley. Always communicating with me and letting me know whats going on with my vehicles. customer service from Ashley. Always communicating with me and letting me know whats going on with my vehicles. More

Worst dealership ! I’ve been waiting at #2 for a loaner for 2 weeks and I know it’s been loaners being brought back . I have a job that demands random hrs so I need a v I’ve been waiting at #2 for a loaner for 2 weeks and I know it’s been loaners being brought back . I have a job that demands random hrs so I need a vehicle while my car is in the shop for their mistake . I have called this dealership over 50 times and no one answers and then I receive a call saying a vehicle may be coming in just for that not to happen . Lackluster customer service. It’s no reason I should be without a vehicle and it’s been this long it’s a SHAME . And I have to waste money on Ubers just to go to the service department because they don’t answer their phone . . I’ve been to the shop numerous of times just to keep hearing the same thing from them . They told me when I had my car serviced nothing was wrong just to have a massive oil leak going on because of them and no one said anything I brought my car back to the dealership they literally haven’t been trying and I don’t know the reason why I’ve been waiting this long just to keep hearing the same things . It’s not right at all . And they literally told me to get a car from enterprise until they have a loaner available but if I knew it was going to be this long of a wait just for a loaner or either my car to get fixed I would’ve been gotten one . More

Have had no problem either with scheduling or having my car being serviced it’s been a good experience car being serviced it’s been a good experience More

I had a bad experience in the past and was dreading coming in, but the advisor was friendly and competent. The shuttle driver, Verge, is always awesome. Made me feel welcomed as always! coming in, but the advisor was friendly and competent. The shuttle driver, Verge, is always awesome. Made me feel welcomed as always! More