Honolulu GMC Cadillac - Service Center

Not quite sure why I had the experience that I did. Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdl Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdly no car at the end of the day, no call to explain why. I had to call the next day to inquire as to what happened. CAR NOT CLEANED when returned to me! Don’t know if they are short of personnel, have inexperienced staff managing intake of vehicles or what but it left a bad taste in my mouth. More

I was quoted a price for the service (oil change and tire rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I always had that service when I owned a Nissan. More

Super friendly and fast service! Probably one of the best dealerships services I’ve experienced Probably one of the best dealerships services I’ve experienced More

People are understaffed. Irene is presently the glue. Please give her help. I do not want to lose her. Others recently released do not hold a candle to Irene. Virg is also fa Irene is presently the glue. Please give her help. I do not want to lose her. Others recently released do not hold a candle to Irene. Virg is also fabulous. Always flexible to pick me up from my job etc. I have purchased 2 cars from the dealership and know the difference. Put Irene in charge and give her help please. More

the work on the vehicle was good. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. it's 4 stars only because I was not notified that my vehicle failed the safety check inspection, nor was I contacted to rectify the failed items. More

Service was fast at check in. Was informed of status and job was completed within promised time. Price was expensive for repairs. Was informed of status and job was completed within promised time. Price was expensive for repairs. More

The employees at the dealership were very kind and respectful when discussing details about the vehicle. respectful when discussing details about the vehicle. More

I always receive awesome customer service. I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly I get quick and friendly service. Shuttle driver is the best! I bought my suv there. I wi continue to buy all my future vehicles from them. I highly recommend This dealership! More

The management is probably the worst ive seen at any dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this deal dealership, constantly short staffed and behind with the service department. I'll be purchasing a new truck within 3 months and will avoid this dealership like the plague More

The service is amazing but, I didn't like waiting a week and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. and a half for an appointment. I called on a Thursday and the earliest appointment given was two Saturdays later. More