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783 Reviews of Honolulu GMC Cadillac - Service Center
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Verified Customer
November 15, 2022
Friendly staff and efficient service. On the side note, I called 3 times and left messages to try to make an appointment. However never received a call back. I went online and chatted wi On the side note, I called 3 times and left messages to try to make an appointment. However never received a call back. I went online and chatted with an agent and finally got a call. More
by PERRY808
Employees Worked With
Irene Nicholson
November 02, 2022
It can be great. ..it just needs people...shortage of people affects us customers. It took me 2 months to even get someone to talk to me about making an appointment f ..it just needs people...shortage of people affects us customers. It took me 2 months to even get someone to talk to me about making an appointment for service. If I wasn't as persistent as I am, I would still be waiting for someone to call me back to make an appointment. I also.scheduled a diagnostic appointment and cannot get in until January 4, 2023. That is kind of ridiculous. If they cannot keep up with servicing the cars...they should at least make recommendations of other places that could do the work. More
by NAHYUEN1
Employees Worked With
Elaine? Not too sure of her name..shes newer, Irene Nicholson
October 29, 2022
Once I reached someone at the dealership, the service was great. It was difficult to get through. great. It was difficult to get through. More
by CYN.JANTHONY
October 26, 2022
mistake on vendor part, customer loss, no offer to compensate. Not good for customers morale compensate. Not good for customers morale More
by ROZANDJIM
October 19, 2022
Good work, clean facility and best free coffee station ever!. Took a lil while for the paper work, but the service reps were very pleasant. ever!. Took a lil while for the paper work, but the service reps were very pleasant. More
by ISLAND_E
Employees Worked With
Irene Nicholson, Ashley Iwasaki
October 19, 2022
Service Dept not adequately staffed. One service agent, few technicians. No one returns my calls. My next available service date is 12 weeks out. One service agent, few technicians. No one returns my calls. My next available service date is 12 weeks out. More
by ETHOMPSON65
Employees Worked With
Irene Nicholson
October 18, 2022
Great service! No other dealer could identify electrical problem. Honolulu GMC found the problem and fixed it! No other dealer could identify electrical problem. Honolulu GMC found the problem and fixed it! More
by IVSWAN
