Honolulu GMC Cadillac - Service Center

Worst dealership ! I’ve been waiting at #2 for a loaner for 2 weeks and I know it’s been loaners being brought back . I have a job that demands random hrs so I need a v I’ve been waiting at #2 for a loaner for 2 weeks and I know it’s been loaners being brought back . I have a job that demands random hrs so I need a vehicle while my car is in the shop for their mistake . I have called this dealership over 50 times and no one answers and then I receive a call saying a vehicle may be coming in just for that not to happen . Lackluster customer service. It’s no reason I should be without a vehicle and it’s been this long it’s a SHAME . And I have to waste money on Ubers just to go to the service department because they don’t answer their phone . . I’ve been to the shop numerous of times just to keep hearing the same thing from them . They told me when I had my car serviced nothing was wrong just to have a massive oil leak going on because of them and no one said anything I brought my car back to the dealership they literally haven’t been trying and I don’t know the reason why I’ve been waiting this long just to keep hearing the same things . It’s not right at all . And they literally told me to get a car from enterprise until they have a loaner available but if I knew it was going to be this long of a wait just for a loaner or either my car to get fixed I would’ve been gotten one . More

Have had no problem either with scheduling or having my car being serviced it’s been a good experience car being serviced it’s been a good experience More

I had a bad experience in the past and was dreading coming in, but the advisor was friendly and competent. The shuttle driver, Verge, is always awesome. Made me feel welcomed as always! coming in, but the advisor was friendly and competent. The shuttle driver, Verge, is always awesome. Made me feel welcomed as always! More

5 stars for service department. Scheduling was fast and easy. They are Nice people. My truck looks and runs great. Thank you. Scheduling was fast and easy. They are Nice people. My truck looks and runs great. Thank you. More

It’s clean and this trip I didn’t have a problem with the service service More

Fast and Easy Online Scheduling, Short Wait, and great communication. Solved my warranty issue and serviced my truck. communication. Solved my warranty issue and serviced my truck. More

Awesome Friendly Quick service. Got both my vehicles back on the road with a new safety check and repaired tire. Got both my vehicles back on the road with a new safety check and repaired tire. More

I am truly grateful to have trusted GMC to have my vehicle taken care of my every thing the vehicle needs I believe that I am in great hands. So I would personally thank each and everyone at Honolulu vehicle taken care of my every thing the vehicle needs I believe that I am in great hands. So I would personally thank each and everyone at Honolulu GMC Dealership for everything they do for us customers… More

Poor customer service, do not return calls when messages are left. This is shameful, people are left. This is shameful, people More

Great service, the service advisor Irene was really kind and caring. I appreciated the service manager Ashley as well for coming out and being very informative regarding my vehicles issues, she also made me and caring. I appreciated the service manager Ashley as well for coming out and being very informative regarding my vehicles issues, she also made me feel valued as a customer. More