Honolulu GMC Cadillac - Service Center

Service Dept not adequately staffed. One service agent, few technicians. No one returns my calls. My next available service date is 12 weeks out. One service agent, few technicians. No one returns my calls. My next available service date is 12 weeks out. More

Great service! No other dealer could identify electrical problem. Honolulu GMC found the problem and fixed it! No other dealer could identify electrical problem. Honolulu GMC found the problem and fixed it! More

Alaina and the team are great! Her football team is a different story though! Lol Her football team is a different story though! Lol More

The dealership does their very best to take care of its customers and their vehicles. I brought my truck in for service. I worked with Alaina Davis in service. She was very helpful and courteous. I also sp customers and their vehicles. I brought my truck in for service. I worked with Alaina Davis in service. She was very helpful and courteous. I also spoke and worked with Ashley in service. She also was helpful, courteous and very knowledgeable. During a road test I was able to meet and speak the technician foreman whom worked on my truck. His name is Justin. He is very intelligent and is an excellent technician! I feel confident in his knowledge and ability to get my vehicle operating exactly how it should. So I say Thank you to Alaina, Justin and Ashley! More

Driving and using my car for (5) years now, up kept my yearly car maintenance service. Your service department been very helpful . yearly car maintenance service. Your service department been very helpful . More

went in for safey check and change oil. They wanted to change rt front lamp which was not available and on order. They PROMISED to have it done Oct 21 at 1:30 P< so I cou;ld complete my saf They wanted to change rt front lamp which was not available and on order. They PROMISED to have it done Oct 21 at 1:30 P< so I cou;ld complete my safety check. I hope they ha ve everything ready by then wo I could have the safety check complete - due to expire this month for 2022 and have the 2023 done at that visit. Thank you and Aloha! I have been a customer having had the Regal, Riviera, Century prior to this Verrano. More

I bought my car from this dealership because they are everything that I expect from Cadillac and I will continue buying cars from them for that very same reason To put it bluntly they are the best on th everything that I expect from Cadillac and I will continue buying cars from them for that very same reason To put it bluntly they are the best on the island and probably the best in the state of Hawaii! More

Performance of . my truck can say better than before but some same issues still persist. Sometimes okay Sometimes not. my truck can say better than before but some same issues still persist. Sometimes okay Sometimes not. More

Poor customer service from sales to service. Poor is actually an understatement. Think twice before you come here. Once they get you out the door with the car, it’s essentially a free for al Poor is actually an understatement. Think twice before you come here. Once they get you out the door with the car, it’s essentially a free for all if you end up needing anything from them like service or anything else. Going to be filing complaints tomorrow with various agencies depending on how this service thing goes. Go elsewhere! Trust me! More

Just like the last visit i had here, always excellent customer service from Ashley. Always communicating with me and letting me know whats going on with my vehicles. customer service from Ashley. Always communicating with me and letting me know whats going on with my vehicles. More