Honolulu GMC Cadillac - Service Center

Awesome service department. Took care of my vehicles needs when I needed it most. Took longer than expected but they got it done. Took care of my vehicles needs when I needed it most. Took longer than expected but they got it done. More

They didn't have the right part after setting up the appointment 2 weeks in advance for a specific purpose. I had to drop off and pick up the truck for nothing. Then they were to order the new part and appointment 2 weeks in advance for a specific purpose. I had to drop off and pick up the truck for nothing. Then they were to order the new part and never called me back. I will Never go back there. More

Great service counter staff. Car wash tech did a good job with the complimentary cleaning Car wash tech did a good job with the complimentary cleaning More

It took over two weeks to get a response on the status and a diagnosis. I choose not to do the repair, and the diagnosis fee was nearly $400. :( Not happy with the lack of response and charge. and a diagnosis. I choose not to do the repair, and the diagnosis fee was nearly $400. :( Not happy with the lack of response and charge. More

Service takes way too long and hard to get a hold of anyone and no call back anyone and no call back More

Liana was extremely helpful, polite, and professional from the beginning of my interaction with her and all the way up to the very moment I exited the door to leave with my new passenger side headlamp on from the beginning of my interaction with her and all the way up to the very moment I exited the door to leave with my new passenger side headlamp on my Honda FIT. All of the employees I interacted with at Honolulu GMC Cadillac provided similar feelings of compassion and professionalism. That is why I returned to Honolulu GMC Cadillac even after I traded in my 2014 Chevrolet Sonic for a 2019 Honda FIT! More

In 2016, I was thrilled when I bought my dream car, a Cadillac ATS. I mean it’s a freaking Cadillac! However, I regret that decision because of the quality of Cadillac and the quality of their service de Cadillac ATS. I mean it’s a freaking Cadillac! However, I regret that decision because of the quality of Cadillac and the quality of their service department! The only Cadillac dealership on Oahu has lied to us and stolen our money. As a veteran family on a limited income, with my husband being 100% disabled from his 26 years of active duty service as a Marine, this has been especially challenging. How can Cadillac allow customers to be treated this way? How can you pay for a them to fix our car only to return it worse then you left it and they still won’t fix what they break? How can they keep saying more needs to be fixed to never fix what you pay? Thousands have been paid when I trusted them to only find out they lie and take advantage of a Veteran's family! I don’t trust this dealership or Cadillac anymore. Why wouldn’t Cadillac want trustworthy mechanics? How hard is it to fix what the customer has paid for? To anyone that read this beware of Cadillac they SIMPLY DON'T CARE and will take advantage of anyone. I paid over $500 to have my a/c fixed a few weeks ago only to have it work a few days then work intermittently and then blow out HOT air ALL the time whether you have the a/c on or not. I had to close all the vents but the hot air still comes out and if you live here you know how hot it is outside, well, the air that blows on me is even hotter than it is outside. It's worse than when I originally brought it in. Now I need additional repairs to my a/c that cost over $2000. Still trying to get answers and nobody has responded to my e-mails. I also contacted Cadillac on the mainland who has been trying to contact them and they haven't responded to Cadillac either. Do better Cadillac, it doesn't take much to be honest and treat people right. I'm sure they wouldn't want to be treated this way if they took their vehicle somewhere. More

Very organized and great customer service. Kudos to Liana for being a good example. She knows how to treat a customer well. Kudos to Liana for being a good example. She knows how to treat a customer well. More

The entire team at GMC is very professional and responds quickly to my questions with detailed explanations. quickly to my questions with detailed explanations. More

Luis was great… took care of all my issues with my new Denali Truck..! Ver happy…!!! Denali Truck..! Ver happy…!!! More