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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews

745 Reviews of Honolulu GMC Cadillac - Service Center

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December 03, 2022

Took my car in for service and it babe back dirty and my paint was chipped. More

by nickako55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Virginia , Irene Nicholson
Dec 07, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2022

Great customer service and very professional! Awesome staff with a positive attitude!!! Very trustworthy and the dealership made the process easy! highly recommend Honolulu Buick GMC. More

by SMART_TECH_LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena
Dec 04, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2022

Very professional, customer oriented staff, very satisfied with my car servicing. I would recommend to all my friends to go there to get their cars serviced. Thank you everyone! More

by Ralph70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson, Ashley Iwasaki
Dec 04, 2022 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2022

Kara was amazing. She took in my 2020 XT6 for a dashboard replacement. The repair took 2 days. Kara stayed in touch with me twice a day, letting me know the status More

by STEVENAHOKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Demello, Ashley Iwasaki
Dec 04, 2022 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Steve, and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2022

Alaina in service was great…kept me updated throughout the service and was very apologetic for the long wait. Refreshing to know some people really care. More

by PFUJIOKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Davis
Dec 04, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 02, 2022

Thay Ä‘ó a great work i really appreciate thanks you so much have a wonderful day and god bless More

by BANAG406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Dec 04, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 01, 2022

Really great, people are awesome and very helpful, and very informative when it comes to my truck. More

by cgrocks808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina
Dec 04, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2022

Covering the steering wheel,the driver set and the floor is a good job done by the workers. I like that. Good job More

by JFLORES74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Davis
Nov 30, 2022 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 29, 2022

Quick visit to the service department for an inspection so that my license plates could be processed. Very efficient in and out. More

by JDP
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Nov 30, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 22, 2022

I’ve made three appointments and all of them are canceled I didn’t cancel them they did my car is due for a recall and I have called many times made appointments only to have them cancel it the day before. More

by Boss man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Iwasaki
Nov 22, 2022 -

Boss man responded

Nobody’s called me back for my recall. I’ve made a bunch of appointments and they called me the day before to cancel it what do I do

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