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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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January 04, 2023

I’m very satisfied and I’m coming back for the maintenance of my car More

by juliepintor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Jan 04, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business, Julie, and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 04, 2023

The Service coordinator Cara was very professional, polite, through, kind and considerate. I appreciate her. More

by JOELEWIS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cara
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Jan 04, 2023 -

Honolulu GMC Cadillac responded

Thank you, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2023

Service was excellent Alaina was very thorough what needs to get done on my car and she was awesome . Good job . More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina
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Jan 04, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Elizabeth, for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 03, 2023

Would like a loaner vehicle if I new it would take longer than a week More

by BENJI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one assayed me. Only Dropped off the vehicle
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Jan 04, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 29, 2022

Wait time for service has improved significantly especially for oil changes! I hope the improvements will continue throughout the New Year!!Mahalo much!! More

by WILLIAM.VILLARREAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Dec 30, 2022 -

Honolulu GMC Cadillac responded

Thank you, William! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 29, 2022

Fabulous customer service from the ladies at the service desk they are truly professional and I wouldn’t have it any other way… Happy holidays More

by HINKLEGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Dec 30, 2022 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 28, 2022

This is my third vehicle I bought from Honolulu GMC the other two was corvettes used of course and hopefully my future Denali Duramax will also be from here. It’s always an excellent experience from kind More

by PACOSAN808
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 27, 2022

Awesome service department; awesome admin staff; awesome customer service; amazing and will buy a car from them and get service done there More

by AETEUATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Dec 28, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 22, 2022

Overpriced rates for diagnosis of vehicle. New system for services doesnt include everything and charges full price. $180 to diagnose per issue even if you already tell them what needs to be f More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Dec 22, 2022 -

Honolulu GMC Cadillac responded

Aloha Gayle. We're sorry your recent visit did not exceed expectations. We do need to accurately diagnose all concerns. However, we will include diagnostic fees at no extra charge if you choose to do the repair. Thank you.

December 18, 2022

Service great. ..sales manager needs to do much better. Overall sales rep I had was a good guy but definitely tell WVERYONE I know who goes there to get EVERYTHING p More

by COSMO_97665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager ..0 STAR, Irene Nicholson
Report | Print
Dec 18, 2022 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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