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792 Reviews of Honolulu GMC Cadillac - Service Center
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March 26, 2023
Irene from the Service area was very pleasant, responsive, and did her best to keep things moving. My appt. was at 9am; however, I wasn’t checked in until 9:20. I was told things were running behi responsive, and did her best to keep things moving. My appt. was at 9am; however, I wasn’t checked in until 9:20. I was told things were running behind and wait time 2 hrs. It ended up 3 hrs. I was pleased with the service provided and was offered shuttle service which I declined. More
by judiwong607
Verified CustomerEmployees Worked With
Irene Nicholson
March 26, 2023
I found it difficult to get in touch with the people working on the deal. It was my persistence that made it hap working on the deal. It was my persistence that made it hap More
by DANIEL.HELM604
March 25, 2023
The service staff was very friendly and accommodating. I had several of them check on me in the waiting room to see if I needed anything. The actual service on my vehicle was done in a timely manner. I wi I had several of them check on me in the waiting room to see if I needed anything. The actual service on my vehicle was done in a timely manner. I will definitely be bringing my vehicle back again for future services. More
by TYLER TRANTHAM
March 24, 2023
I love the service here . Everyone is so helpful. Good communication, nice waiting atea And the shuttle is so helpful if you have to get to work,while your car is being serv Everyone is so helpful. Good communication, nice waiting atea And the shuttle is so helpful if you have to get to work,while your car is being serviced. More
by DIANE16MANCINI
March 22, 2023
Irene Nicholson and Jeff Are the only representatives to give customer service. The others need to be trained to give service. give customer service. The others need to be trained to give service. More
by CAROLDEAN42
March 21, 2023
I appreciate Irene and the hard work she does to keep this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particul this Honolulu location running. Unfortunately it’s almost impossible to have an answered phone call because she is on her own basically. I’m particularly not happy with the lack of loaner vehicles available when work is being done on my car. I appreciate that the coffee station is well stocked and clean however I would appreciate more that Irene had more help so she didn’t seem like she was in a constant rush trying to deal with you as a customer. I have put in a lot of money to purchasing my Yukon at this locations but the lack of workers in the service department frustrates me when trying to book my car in for anything and have it done in a timely manner. 5 stars for Irene but 3 stars for the lack of support she gets. More
by LAULU83
Employees Worked With
Irene Nicholson
March 21, 2023
The service manager Ashley, and the service advisor Irene are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their w are both top notch customer service people. It’s extremely difficult to communicate with unhappy/disenfranchised customers. The nature of their work is such, and even though they chose that line of work, it is nevertheless extremely difficult to speak to people nicely while being spoken to discourteously. Especially on a Saturday!! Suffice to say that with all that was going on that day, Irene and Ashley, who helped with an entirely different matter that is way too long to type here, deserve your respect and thanks for restoring my faith in GMC service. In service departments in general, and specifically this GMC here in Honolulu. More
by KUDANIELS
Employees Worked With
Irene Nicholson, Ashley Iwasaki
