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745 Reviews of Honolulu GMC Cadillac - Service Center
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March 12, 2023
I have had my brand new 2023 GMC Sierra Denali less than 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System d 2 months and it has spent approximately 14 days at the service department . Spare tire mount not secured properly Tire Pressure Monitor System did not work the day o got home with the truck A valve that was damaged by water and caused brake failure and almost caused me to hit an innocent family and me and my family to suffer sleep issues. Lastly the Sun roof is leaking The GM said all of this is minor stress and that he fixed the issues with the truck and what else should I ant from him. I forgot to add they gave me blackout emblems if I made a good rating for them. I recommend no one by a truck from this dealership. Also please reach out to everyone you know and tell them to spread the word. I ask all Military to stand up if they have had issues and we can stop things like this. Thank you for taking the time to read my survey! Daniel More
by BIGBODY08
Verified Customer
March 09, 2023
I love the car we bought from them, but the discussion about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with t about pricing was backwards and not thoroughly explained. Hidden expenses were not revealed until later during paperwork and we were not happy with the final price when it was revealed. While the people were nice and felt genuine, the dealership itself needs work. Their music is entirely too loud and obnoxious with old speakers, and there were light fixtures that flickered on and off constantly. Please lower the music and choose something more soothing, and fix your lighting. I was in sensory overload by the end of the purchase, and my husband had to facilitate the rest of the paperwork. Also, I’ve received several of these emails asking for a review, and I did not want to do it and yet continued to receive them. Catch the hint when they don’t reply the first couple times, don’t bombard people’s email with a stupid review. More
by Karlee Burleigh
March 08, 2023
Irene Nicholson is the take away in superior service also Sheldon Ahlo was great help in sourcing and arranging a body part Sheldon Ahlo was great help in sourcing and arranging a body part More
by HENRY.ONISHI
March 07, 2023
Kind helpful staff kept me informed. Did good work but so busy I couldnt get work done soon Did good work but so busy I couldnt get work done soon More
by NOEMAI
March 04, 2023
Disappointed. .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... .. Service advisor does not know how to communicate... no text or phone call on vehicle status... I have to call to find out the status... More
by Tony
Employees Worked With
Sam
March 04, 2023
Just not so friendly and lack of smile. People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works People seems like not happy doing their work. Every time I have my car for service, something just ain’t adding up, especially the people that works there. Not approachable. More
by CYNTHIAGIGNACIO2
Employees Worked With
Sam and other girl..I didn’t get her name
March 04, 2023
It took 9 hours to complete a simple oil change and tire rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t g rotation. I had an appointment at 8am and didn’t get my vehicle back until 5pm. Sam Rose had even asked to keep my vehicle overnight if they didn’t get to it? By far the worst experience & terrible communication from the service department. More
by SAVHALL97
Employees Worked With
Sam Rose , Irene Nicholson, Ashley Iwasaki
March 03, 2023
Great people, gave me an awesome deal and I am very grateful for the entire team! grateful for the entire team! More
by ZANE.ZAHID
