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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
742 Reviews
Call Service Center (808) 836-7007

742 Reviews of Honolulu GMC Cadillac - Service Center

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October 31, 2024

Most recent visit went above and beyond my expectations. Service was great, speedy, and car came back smelling brand new :) More

by MICJAMKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana
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Oct 31, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 31, 2024

The service center is a great center. The only issue I have is that it is very difficult to get in contact with them on the phone. Which forced me to drive out there to discuss when the p More

by KARISMADANIEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Honolulu GMC Cadillac responded

KARISMADANIEL, thank you for your feedback. We're glad to hear you find our service center great but apologize for the communication issues you've experienced at Honolulu Buick GMC Cadillac. We'll work on improving this and ensure someone follows up with you soon regarding your 2024 Lyric parts update!

October 29, 2024

Service department did a Outstanding job and went above and beyond my expectations. Virgi the service dept. driver also went above and beyond doing a OUTSTANDING JOB !!!!! More

by HAWAII KAI BARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Honolulu GMC Cadillac responded

Barry, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 29, 2024

Great customer service. Very kind and helpful. The lounge room is awesome. Thanks a lot. More

by MTM
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Oct 29, 2024 -

Honolulu GMC Cadillac responded

We are so happy to hear about your last visit with us! We are glad that you were able to enjoy our lounge and that we provided you with great customer service. Our team looks forward to seeing you again soon!

October 29, 2024

Poor customer service. Dropped my car off first thing in morning and waited all day for update on status. I finally called at 4 PM to check on status. Told my car was rea More

by swoods6722
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
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Oct 30, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Dave can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 26, 2024

Although we know the process of purchasing a vehicle can be quite awhile, I can say we did have Excellent Customer Service. Thank you! More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira Wood
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Oct 27, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jo, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 25, 2024

3 hours is too long to wait for a scheduled oil change. If I hadn’t unwisely prepaid for this service, I’d never go back. More

by imnainoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t interact with this Jeff guy
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Oct 28, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 23, 2024

This is the absolute worst dealership I’ve ever worked with, even after buying my vehicle from this same location. More

by deleoder000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Oct 27, 2024 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 19, 2024

Andrew was fantastic and very helpful. We now have the perfect vehicle for our family and small business. More

by ALEXISKELLY82
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Honolulu GMC Cadillac responded

Alexis, Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad Andrew was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 18, 2024

When I got my car back the brakes seemed soft not sure why but after spending $1,400 expected better. More

by LaVern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure the name
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Oct 21, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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