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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews

745 Reviews of Honolulu GMC Cadillac - Service Center

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March 31, 2023

Andrew is very well friendly to us, he approach as warmly when we arrived at the parking area, he's very friendly. 5* to him, mahalo. More

by JAMESRAMOS0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Mar 31, 2023 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Andrew here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 31, 2023

Good job! Only thing is they cannot be reached by phone. Only texting works. My car was done quickly and even washed! More

by ToTo Waterhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2023

Awesome, able to accomodate us for map sensor change when I gave my husband incorrect appointment date..appreciate the customer service..thank you gmc staff n they are courteous all the time with a smile More

by nespinda
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service techs, Ashley Iwasaki
Mar 31, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 26, 2023

Irene from the Service area was very pleasant, responsive, and did her best to keep things moving. My appt. was at 9am; however, I wasn’t checked in until 9:20. I was told things were running behi More

by judiwong607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Mar 27, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help and apologize for the wait. We hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 26, 2023

I found it difficult to get in touch with the people working on the deal. It was my persistence that made it hap More

by DANIEL.HELM604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Karas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 25, 2023

The service staff was very friendly and accommodating. I had several of them check on me in the waiting room to see if I needed anything. The actual service on my vehicle was done in a timely manner. I wi More

by TYLER TRANTHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson
Mar 27, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 24, 2023

The service writer was very pleasant and helpful. Communication was excellent as was the service. Work was performed in a timely manner. More

by Dennis Gillum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Iwasaki
Mar 27, 2023 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 24, 2023

I love the service here . Everyone is so helpful. Good communication, nice waiting atea And the shuttle is so helpful if you have to get to work,while your car is being serv More

by DIANE16MANCINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Mar 27, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2023

Rep Irene and her Team provided great service. Hospitality was awesome and professional. Customer service was good. More

by TANA.ALUALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Mar 23, 2023 -

Honolulu GMC Cadillac responded

Tana, Thanks for sharing your thoughts about your experience working with Irene and our team here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2023

Sam in the service area is great. They need to answer their phone and provide better first response to the customer. More

by SARGENTR002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam is iutstanding
Mar 23, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. Sam and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 24, 2023 -

SARGENTR002 responded

Happened again! System was down for a safety inspection so after waiting and planning my day/time, no go on the inspection. Scheduled for another day but gave up and called to cancel. Of course, after several calls, no answer/ no response. Someone seriously needs to answer the phone and provide customer support by returning a call. For a high end car dealership, the service is mediocre!

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