Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

Sort by
April 29, 2023

Everything was great except the online 'track the progress of the service you're having done' program didn't work. They had my car for 3 days & the tracker never left the arrival status. More

by SRICKEY
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
May 01, 2023 -

Honolulu GMC Cadillac responded

Quality customer service is always our number one priority, and we will share your comments with the team Thank you for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 29, 2023

1) Impossible 2 make reservation on line or calling - had to drive to facility. 2) Had 8:00 a.m. reservation Apr 21, but at 3:00 p.m. they had not begun work on the car - had to return with car Apr 24 for 3 More

by CaddyShack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Apr 30, 2023 -

Honolulu GMC Cadillac responded

Aloha! We're sorry to hear your recent visit did not meet your expectations! We're always working to improve the customer experience. Please try our new automated appointment system 24 hours a day, 7 days a week for your next appointment! Thank you, Honolulu Cadillac Service Team

April 28, 2023

I worked with Sean and he was very helpful. He was very professional, knowledgeable, and insightful. More

by BREDDING29
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
Report | Print
May 01, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 23, 2023

Long wait times to speak with a representative. No return calls, text message. No reply. No response. More

by CHARLITAMAHOE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Irene Nicholson
Report | Print
Apr 27, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 22, 2023

Irene Problem came back in 24 hours. Wasted time and over $200. Irene was good. More

by OKUSOONG
Recommend Dealer
No
Employees Worked With
1
Report | Print
Apr 25, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 21, 2023

The worst dealership I’ve been to. They have all types of problems & their cars are plugs. More

by jarret.pao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Irene
Report | Print
Apr 25, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 20, 2023

Great service on my Cadillac. Thank you very much. I just wanted to let you know! More

by DICK.BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 15, 2023

Had to follow up and made several trip to its office in order for the service needed to be done. More

by LSAMUELU2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Apr 19, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2023

Awesome great service courteous staff and service was done in a timely matter shuttle service was cherry More

by BUJIBITER2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Irene Nicholson
Report | Print
Apr 12, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2023

Very accommodating with the shuttle service Irene was really nice and explained what they found clearly. More

by SRICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Report | Print
Apr 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear that Irene and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

1
...
36
37
38
...
75