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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
830 Reviews
Call Service Center (808) 836-7007

830 Reviews of Honolulu GMC Cadillac - Service Center

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November 22, 2023

Friendly customer service, kept me informed about what was going on with my car service. More

by BIRDK002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Nov 24, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 17, 2023

My vehicle was left dirtier on the inside after a simple oil change. Not to mention all of the used protective papers were still left inside. Some dealers provide car washes and conduct complimentary inspec More

by User
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 21, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 16, 2023

Great place to do business they were very attentive to my needs and good follow up. More

by Puanna305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis service writer. , Thomas Pokorny
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Nov 16, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 16, 2023

Honolulu Buick GMC made it easy schedule my next service appointment online. Then when I took my vehicle in the service was fast and the service representative explained everything that was completed. More

by KQM808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 15, 2023

The sales woman was Attentive. The manager Kalai assisted us when his sales team was busy at the moment which was very nice as we didn’t want to spend our entire time waiting. He e More

by OAHU.CLADAO
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn
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Nov 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kalai delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 14, 2023

Quick oil and tire rotation. Took a couple of hours but the wiring area is clean. More

by MATTLARSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Nov 15, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 12, 2023

Great service team, A+++. Attentive and always come through to solve problems quickly and efficiently. More

by KEN@MYHONOLULUCONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Nov 12, 2023 -

Honolulu GMC Cadillac responded

Ken, Thank you for taking the time to share your thoughts on working with Micah and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 10, 2023

Micah was great… very personable, friendly & quick service. Even the service manager Eric came out to check on & greet us customers. I will definitely continue to service my vehicles here. More

by Churus_mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Report | Print
Nov 11, 2023 -

Honolulu GMC Cadillac responded

Thank you for your kind words for Micah and Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 09, 2023

Dino is a great service representative. Kept me informed on the status of the vehicle and made sure I was satisfied .. More

by ASTRODEG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Chou
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Nov 09, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2023

Compared to past crews of service advisors, present crew is a huge improvement of service and efficiency especially Dino Chou. More

by G.CHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Chou
Report | Print
Nov 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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