Honolulu GMC Cadillac - Service Center

Amazing service and great communication with everything that needed to be fixed on my car! Thank you guys! that needed to be fixed on my car! Thank you guys! More

Overalls, I was satisfied with select staff members. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. However, in two occasions we were left just waiting around for an hour and a half, clueless with no guidance or explanation of what was happening. More

There was wonderful, friendly service. Andrew was super helpful. I would definitely refer friends and family. Andrew was super helpful. I would definitely refer friends and family. More

I had to get the car checked which took all day. Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out the Then I was given the news that parts had to be ordered. It would be a couple of weeks. Well then I had to call the parts department and found out they had already received the parts but had not notified me or the service department. So I have to make another appointment to get the parts installed which took more weeks. Basically this whole process was about two months. This not good if your car is not working a hundred per cent or involves a safety issue. What I am being told is there are still supply chain issues and a shortage of qualified skilled technicians everywhere. There needs to be better communication the service department and the parts department. As a customer be proactive in what is going on and take some initiative. It makes a difference. Micah on the service side help keep me updated once the parts were received. He had to get o2 sensor from another dealer. It was discovered bad after the initial inspection once the work began. Sometimes these things are discovered after the work begins. All I can say is keep up on your maintenance and always be prepared for surprises both in time and cost. All cars break sooner or later. I have always been treated good when I go to this dealership and have work done or order parts. More

On time Appt cordial service manager who was able to secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. secure new tire as promised. Service dept could have cleaned and shined new tire and greasy rim. More

I bought three cars from them and extremely happy with their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for t their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for there new cars and wonderful service. More

Lame claim they had to trouble shoot not having 'low beams'....all were checked before going to dealer! First claimed BOTH headlights burned out! We called xxxxxxxx! They called back and said bad relay. beams'....all were checked before going to dealer! First claimed BOTH headlights burned out! We called xxxxxxxx! They called back and said bad relay....bullship More

The experience was actually great! It's just that I had to wait 3 months to schedule an oil change. I was WAY overdue by the time they saw me. It's just that I had to wait 3 months to schedule an oil change. I was WAY overdue by the time they saw me. More

very difficult to arrage a service appointment via phone or online. (over 20 attempts) never got any response. Had to go to service center to schedule service. Work on my car was excellent once able to arra or online. (over 20 attempts) never got any response. Had to go to service center to schedule service. Work on my car was excellent once able to arrange a time. More

Havier and luis are the best! !! ,they have brought back normalcy back to GMC THNX !! ,they have brought back normalcy back to GMC THNX More