Honolulu GMC Cadillac - Service Center

Completely incompetent, unprofessional and rude. Not one employee is kind or welcoming. Your appointment time is never kept. They say there is vehicles in front of you from the day before. Not one employee is kind or welcoming. Your appointment time is never kept. They say there is vehicles in front of you from the day before. More

Great service and on time results. Everyone was helpful and Knowledgeable from the counter guy to the service personnel Everyone was helpful and Knowledgeable from the counter guy to the service personnel More

The service writers were super friendly and helpful. The car was washed after my appointment big thanks The car was washed after my appointment big thanks More

Great Took a long time in finance but great Took a long time in finance but great time in finance but great More

Now that they have Micah there all is well. He is a great communicator and gets what has to be done done when he says it will be He is a great communicator and gets what has to be done done when he says it will be More

Their service was outstanding from the dealership to their service department. I would definitely recommend Cadillac to anyone. their service department. I would definitely recommend Cadillac to anyone. More

Great Staff trying very hard to provide good customer service.in spite of being so busy! service.in spite of being so busy! More

Purchased a Lyriq June 2023 via internet/texting as I was on mainland. Negotiation was fair and swift with minimal messing around. Where it really went well was during and after purchase. They really went o on mainland. Negotiation was fair and swift with minimal messing around. Where it really went well was during and after purchase. They really went over the top in overnight fed ex of documents and handling the entire shipping process back to the mainland. Being an EV they had to prep the car for shipping in special ways. They were swift and very responsive at this ensuring I could get the car as fast as possible. My salesperson Sean H. Was a rock star throat handled this at all hours of the day and night over many days. He ultimately delivered the vehicle to the shipper personally. I have nothing but good things to say for all persons involved with the process. The paperwork was well organized and accurate and included return overnight shipping prepaid. Thank you to all for the outstanding job. More

It is difficult to know what to believe when dealing with Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car wa Honolulu Cadillac GMC. I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car was due several services. After much back and forth, I was asked to bring the car in for service. The service notices were all reset, but I don’t really know if the services were actually performed. For example, one of the services cleared was a safety inspection. But I know it was not performed. I was initially told that it couldn’t be performed until the car was transferred into my name. Then a few weeks later, I was called to schedule a safety inspection appointment because Honolulu Cadillac GMC could not transfer the car without it. I was told the service would only take about 30 minutes. It took 90 minutes. I believe this was because they scheduled the service, but had no one available to do it. Very frustrating. Since COVID, I have had considerable difficulty getting service appointments. This was a key reason that led me to trade in my Cadillac after it developed a transmission problem. My inability to get an appointment led to my problem being out of warranty. And I wasn’t sure if the transmission repair would be well. So, no I wouldn’t recommend Honolulu Cadillac GMC. More

I must say your customer service department has really improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in t improved……….. Answer the phone Return your call Keep you updated on your vehicle Amazing….. That’s how the service department was back in the past… When I bought my Buick…. Mahalo for the changes Happy Customer More