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This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Honolulu GMC Cadillac - Service Center
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Verified Customer
August 11, 2023
Very courteous, educated, and responsive. Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second ca Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second car purchased there. Looking forward to the next purchase! More
by Jbsyr
Employees Worked With
Other Employees :
Dante, Irene Nicholson, Ashley Iwasaki
August 10, 2023
Courteous, professional response to my questions/concerns. Love online status reports in real time regarding my Blackwing. Appreciate $125k Caddy handled with care AND washed! As for s questions/concerns. Love online status reports in real time regarding my Blackwing. Appreciate $125k Caddy handled with care AND washed! As for service and A/C repair, so far so good…… More
by namfam
Employees Worked With
Luis ???
August 10, 2023
We are always impressed with the excellent care and service we receive at Honolulu Buick GMC! We are enthusiastic return clients! We were impressed with the professional oversight that Service Adviso service we receive at Honolulu Buick GMC! We are enthusiastic return clients! We were impressed with the professional oversight that Service Advisor, Diena Chou, gave our complex project. He was very communicative, and kept us informed, which we appreciated! The great service your service team provided - and very timely too - has brought our Cadillac from being very sick, to being a healthy and a happy car again! Mahalo - Many Thank You’s to everyone involved!!! More
by ALOHAJOHNBELL
Employees Worked With
Service Advisor Diena Chou
August 10, 2023
The staff is very friendly and got my car serviced quickly. My salesman Nick is very good at what he does. quickly. My salesman Nick is very good at what he does. More
by PIETSCHB001
August 05, 2023
Colin is a knowledgeable and helpful salesman with considerable patience getting us on the road in a ne 2024 Cadillac Lyriq EV. considerable patience getting us on the road in a ne 2024 Cadillac Lyriq EV. More
by COLLIGNONL
Employees Worked With
August 05, 2023
Luis in Service and Francis in Parts are excellent in dealing with customers - very service-oriented; BUT . . . it's impossible to schedule service via phone or website - both options are totally unrespo dealing with customers - very service-oriented; BUT . . . it's impossible to schedule service via phone or website - both options are totally unresponsive. After driving into the dealer to schedule, even critical service takes more than 3 weeks wait time. Service is seldom complete within the time or even the day it's scheduled. Overall service rating: "F" or zero! I'll buy a new Lincoln. More
by CaddyShack
Employees Worked With
Luis Ruiz in Service & Francis in Parts were OUTSTANDING, in spite of a real clown act for Service.
August 04, 2023
Great service! Will go back in the future! Super helpful and got me in on a crunch Will go back in the future! Super helpful and got me in on a crunch More
by DMG1AB
August 03, 2023
Seemed to be a fair deal. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. More
by ANDREW.KAPLAN7
August 02, 2023
Sean was extremely helpful and knowledgeable. Very happy with my purchase and detailed service! Would recommend Hononlulu Buick Very happy with my purchase and detailed service! Would recommend Hononlulu Buick More
by JLISLANDS
