Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
774 Reviews
Call Service Center (808) 836-7007

774 Reviews of Honolulu GMC Cadillac - Service Center

Sort by
October 19, 2023

Our experience with this dealer was terrible. The repair took forever and there was no contact at all. Supposed to fix AC, did not fix! I will never go back and I would not recommend to anyone I More

by Palmvilla24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Oct 23, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 19, 2023

Service department is extremely hard to get in touch with. Service rep had a very poor and negative attitude. Had I not purchased the lifetime oil change, I would never go back to the service department More

by TOWNES129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person not on the list
Report | Print
Oct 23, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 19, 2023

Associates scheduled convenient appointment and ordered part quickly and timely. They also explained the pricing and use of part. More

by KIMMER.BIGHORSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Viloria
Report | Print
Oct 20, 2023 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 18, 2023

Luis Dias was easy to work with, timing was great and job was well done More

by nomail2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Dias
Report | Print
Oct 18, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 17, 2023

The service I received was Great. It was a pleasant surprise that Micah remembered me 😊 More

by LIENS186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Oct 17, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 17, 2023

Andrew was awesome! ! No pressure and easy to work with. He was very informative and cruise. More

by SHAWNMIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, Shawn, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 14, 2023

Is very professional my problem is being solved good price,good shoutle service good attention More

by Alberto olivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis dias
Report | Print
Oct 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Alberto, feel free to contact us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 14, 2023

Great service good 👍 job nice 👍 and good job on the car and polite service from the people More

by PMTUPINIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis, Irene Nicholson, Ashley Iwasaki
Report | Print
Oct 16, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 13, 2023

Very clean and cool comfortable waiting room. Great service on my car and friendly customer service! More

by LIUAKI94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Oct 16, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 11, 2023

Service with a smile is what I receive now at the service department. I absolutely love the communication between myself and the service tech Micah. He is definitely on it! This is what I want in a servic More

by NAHYUEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah-Service Advisor
Report | Print
Oct 11, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. We will make sure to share your kind words with Micah! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

1
...
28
29
30
...
78