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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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September 27, 2023

I was good oil change service but i was required checking my car windows but they're said not problem still issues i have back to check. Its westing time back though. No choice go back. More

by JACOB.FODDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for your feedback, Jacob. We are sorry to hear that the window issues weren't resolved. Please don't hesitate to reach out to us directly to discuss your concerns. We sincerely value your business and are always happy to help! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2023

Horrible dealer promise you things to get done and keep pushing it back and avoidin More

by BOOK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Hamic
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Sep 28, 2023 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send me a message with your contact information so that we can reach out. I'm sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 24, 2023

Service rep (DienaChou) was terrific. Trying to get an answer to phone call to make an appointment, not so much. Impossible. Frustrating. Service department list on this page is outda More

by eberman
Service Communication
Recommend Dealer
No
Employees Worked With
DienaChou. 5 Stars
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Sep 28, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience. Would you mind sending me a message with your contact information so I can learn more about your experience and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 19, 2023

Andrew Morey was an amazing guy who helped us out and would refer him in the future to people! He made it such a easy and comfortable process! More

by JCOLLINS1292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn
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Sep 20, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Andrew and our team here at Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 19, 2023

The Customer Rep was very courteous and attentive to my comments about my car repair More

by TUTURECARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Diaz
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Sep 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2023

Service advisor Micah was very helpful. He listened to what I asked for and he was very understanding. More

by DWats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
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Sep 17, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that Micah was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 16, 2023

The service department of this GM dealership was professional and customer service oriented. The service advisor Micah greeted me and was able to sign me in quickly and the oil change service was pe More

by HENRY.ONISHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michah Waiamau, Irene Nicholson
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Sep 17, 2023 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 16, 2023

Better to deal now than before when l bought my gmc canyon. L appreciate the way they help us especially.Luis who always the one handled it. More

by VICTORCRUZJR61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KOLINA, DANIEL, SEAN AND THE LADY WHO ASSISTED US FOR THE PAPERS WHEN WE BOUGHT THE CADILLAC.
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Sep 17, 2023 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 12, 2023

Great crew! !! The sales reps were really personable, and just had a great experience with them!!! More

by clahousse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Sep 13, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC ! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2023

Dino is great. Always takes care and goes above and beyond to assist whatever issues there is. More

by SEIJI808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino
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Sep 08, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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