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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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November 14, 2023

Quick oil and tire rotation. Took a couple of hours but the wiring area is clean. More

by MATTLARSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Nov 15, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 12, 2023

Great service team, A+++. Attentive and always come through to solve problems quickly and efficiently. More

by KEN@MYHONOLULUCONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
Report | Print
Nov 12, 2023 -

Honolulu GMC Cadillac responded

Ken, Thank you for taking the time to share your thoughts on working with Micah and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 10, 2023

Micah was great… very personable, friendly & quick service. Even the service manager Eric came out to check on & greet us customers. I will definitely continue to service my vehicles here. More

by Churus_mama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Nov 11, 2023 -

Honolulu GMC Cadillac responded

Thank you for your kind words for Micah and Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 09, 2023

Dino is a great service representative. Kept me informed on the status of the vehicle and made sure I was satisfied .. More

by ASTRODEG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Chou
Report | Print
Nov 09, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2023

Compared to past crews of service advisors, present crew is a huge improvement of service and efficiency especially Dino Chou. More

by G.CHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Chou
Report | Print
Nov 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2023

Very accommodating! Thank you Jonathan and Micah for servicing my truck! Awesome customer service! We will definitely be back again… More

by th1rt3en.33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah and Jonathan
Report | Print
Nov 05, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 03, 2023

It's convenient and fast. But like all dealerships, they are over priced. Nice people. More

by ALBERTPEARLCITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino
Report | Print
Nov 05, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 02, 2023

Dinos communication was outstanding. Got my car in and out quickly. Will be bringing my other cars there as well. More

by JSSTEELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Serene & Dino Chou
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Nov 03, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 02, 2023

They provide fair service to the customer , Loui keepe informed of my repairs and completion time fram. More

by CALVIN.JUMAWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loui
Report | Print
Nov 03, 2023 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 25, 2023

Hola, the dealership had me wait a month in a half to pick my car up 6-weeks for l could drive away with my vehicle, because the dealership corrected my registration documents More

by GANDYA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Oct 29, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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