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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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December 03, 2023

They have had my vehicle for nearly a month doing repairs and I've contacted them on 4 separate occasions with no return calls. I still do not have my vehicle. More

by Pamela LeGrand
Recommend Dealer
No
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Dec 06, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, Pamela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

everything was good. . advisor and communication was good.. the only thing I ha e is I checked my oil level when I got home.. it was about 1 quart low. More

by WONGCRUZ
Recommend Dealer
Yes
Employees Worked With
diena
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

Honolulu Buick and Cadillac was able to solve my problem and find a fix in the local area, and they handled everything quite professionally. More

by None 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo I think. Not sure
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 26, 2023

I asked if my starter needed to be replaced because the quote said it was a customer complaint and they responded about something else, when I got the receipt back the comments front eh mechanics said they More

by beasttamer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 24, 2023

Micah in service is the best! He got my car in and out quick. Fast friendly service! More

by Karkeez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Nov 27, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Micah, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 22, 2023

Friendly customer service, kept me informed about what was going on with my car service. More

by BIRDK002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Nov 24, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 17, 2023

My vehicle was left dirtier on the inside after a simple oil change. Not to mention all of the used protective papers were still left inside. Some dealers provide car washes and conduct complimentary inspec More

by User
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 21, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 16, 2023

Great place to do business they were very attentive to my needs and good follow up. More

by Puanna305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis service writer. , Thomas Pokorny
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Nov 16, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 16, 2023

Honolulu Buick GMC made it easy schedule my next service appointment online. Then when I took my vehicle in the service was fast and the service representative explained everything that was completed. More

by KQM808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 15, 2023

The sales woman was Attentive. The manager Kalai assisted us when his sales team was busy at the moment which was very nice as we didn’t want to spend our entire time waiting. He e More

by OAHU.CLADAO
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathryn
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Nov 16, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kalai delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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