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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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December 15, 2023

Ms. Serene was very patient and helpful, as well as the weekend manager (forgot to get his name but he is so far THE best). They helped us made my husband's wish come true that day. It was a smooth sailing More

by CILOVINO
Recommend Dealer
Yes
Employees Worked With
Ms. Sasha Serene
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Dec 16, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Great They did good but will have to bring back my car again. Didn't really solve the issue with my car. So that is why I have to bring it back again which is an inconvenience for me. More

by TVIERNES67
Recommend Dealer
Yes
Employees Worked With
Dino
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't meet your expectations. Please don't hesitate to reach out to us directly to discuss how we might be able to rectify the issue. We are always happy to help here at Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Pleasantly surprised! Professional, quicker than I expected it to be. Good experience. Thank you very much. More

by carbuyer
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 14, 2023

Great customer service! And the timely work completion has improved significantly! Much appreciated! Great work once again!! More

by WILLIAM.VILLARREAL
Recommend Dealer
Yes
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Dec 14, 2023 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, William. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 12, 2023

Change wiper blades ,engine oil and filter took 3hours I made my appointment for first in the morning and I arrived there 7am and finished the job 10:30 More

by YAS280
Recommend Dealer
Yes
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Dec 12, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 11, 2023

Good but issues not fixed Remote still doesn't work , transmission slips still Help me More

by 8080STEVEO
Recommend Dealer
Yes
Employees Worked With
Dino
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Dec 11, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 09, 2023

He was very helpful and cared that battery be replaced expedited. Also computer scan to see if additional problems. More

by JAMEROE001
Recommend Dealer
Yes
Employees Worked With
Who was there this Saturday
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Dec 11, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 07, 2023

Fast and courteous service. Kept me informed about service. Came for an oil change and safety check and the tech noticed the brakes needed to be replaced, awesome service. More

by BJMAHIAI
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau
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Dec 07, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. Micah and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 07, 2023

Professional, knowledgeable, timely. Service is efficient, timely, I've always been satisfied, Thank you very much. More

by rrrickb
Recommend Dealer
Yes
Employees Worked With
Luis Diaz
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Dec 07, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 06, 2023

There was a small dent on my vehicle after being serviced and Micah said he would speak to his manager on Monday, still no response and now I have to call the service center to find out what is going on. More

by Rose
Recommend Dealer
No
Employees Worked With
Micah
Report | Print
Dec 09, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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