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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
745 Reviews
Call Service Center (808) 836-7007

745 Reviews of Honolulu GMC Cadillac - Service Center

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December 24, 2023

No response Something is still wrong with my car and I need to bring it back in. So I've tried calling Dino multiple times and also I've left voicemails and still no call back. So I had to book an appoint More

by TVIERNES67
Recommend Dealer
No
Employees Worked With
Dino
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Dec 29, 2023 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 23, 2023

It was good to get a call early Monday to find out more about issues with the car. Communication on issue, parts and status of repair were very helpful. More

by Pjc88888
Recommend Dealer
Yes
Employees Worked With
Micah
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Dec 26, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 23, 2023

Excellent communication, quick, and efficient Waiting room was clean. Only disappointment was in the coffee maker as it wasn't working More

by Preciousyasay
Recommend Dealer
Yes
Employees Worked With
Last name Cho
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Dec 27, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 23, 2023

It was very good. It was a very good experience. Dino was straight with me and did his job very well. More

by DAJAYKEVIN835
Recommend Dealer
Yes
Employees Worked With
Dino Chou
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Dec 26, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 22, 2023

Got what was needed done at decent price Experience was fairly pleasant service members were nice More

by ADCPARCO
Recommend Dealer
Yes
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Dec 26, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 22, 2023

Although I started off rough, Akira kept his word and continued to work at the deal. Teresa was pleasant, very understanding and professional. More

by MRBLKICE44
Recommend Dealer
Yes
Employees Worked With
Akira and Theresa
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Dec 26, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 21, 2023

Suppose to get follow-up call. Have not gotten. Never have the parts to fix the car. More

by POPERANN
Recommend Dealer
No
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Dec 24, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 21, 2023

Great service. Helpful and efficient. Finance team was helpful and made the paperwork process simple. More

by CURT9
Recommend Dealer
Yes
Employees Worked With
Sean
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Dec 21, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 20, 2023

Experience was great! The service that was provided was great. They both addressed what I needed and I left a happy customer More

by TONIHDIAS
Recommend Dealer
Yes
Employees Worked With
Andrew and Kalai
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Dec 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 20, 2023

Great experience friendly staff Felt welcomed, answered all my questions throughout the whole process. Kept me informed on the price changes. More

by SIMONAPITTMAN
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
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Dec 20, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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