Honolulu GMC Cadillac - Service Center

Matt was awesome! Understood our needs and had a few vehicles pulled for us to look at prior to our arrival. I will recommend Matt to everyone and will be back again. Understood our needs and had a few vehicles pulled for us to look at prior to our arrival. I will recommend Matt to everyone and will be back again. More

Micah was wonderful He took great care of of my cars and he has wonderful customer service thank you so much GMC Cadillac I'm a happy customer as usual you've always taken care of my car needs he has wonderful customer service thank you so much GMC Cadillac I'm a happy customer as usual you've always taken care of my car needs More

My appointment was at 8am. After an hour and a half of waiting. I asked on the status and was told it would be another hour before they start on my car. After an hour and a half of waiting. I asked on the status and was told it would be another hour before they start on my car. More

Easy to work with, very responsive, extremely friendly and helpful. I would recommend him to a friend who is interested in purchasing a new vehicle. and helpful. I would recommend him to a friend who is interested in purchasing a new vehicle. More

Courteous, welcoming, helpful. She was patient as well. She was a very nice person and was able to make everything happen quite efficiently. She was patient as well. She was a very nice person and was able to make everything happen quite efficiently. More

I already replied to your earlier message. All is well. Once again, All is well All is well. Once again, All is well More

They treated me like I was an idiot. Luis was the middle man so I don't necessarily blame him but the excuse they gave me for breaking my air conditioning was ridiculous, rude, and disre Luis was the middle man so I don't necessarily blame him but the excuse they gave me for breaking my air conditioning was ridiculous, rude, and disrespectful. I had a second opinion done and they could tell quickly what GMC did. But GMC continued to xx me. They couldn't get my car in sooner than over a week later, I had to travel/drive to hospitals for work in 84 degree weather with no air in Hawaii humidity. More

She did a very great job on being patient. as well as being willing to work with my finances. And gave me the best deal. I can get on my car as a trade in as well as being willing to work with my finances. And gave me the best deal. I can get on my car as a trade in More

I purchased the truck on 11/22/23. I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part an I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part and said he would notify me when it came in. Thinking it’s been awhile since the part was ordered, on 12/22/23 I called the parts dept. They told me the part had come in on 12/07/23 and that I should have received a phone call from Service. I told them I never did so he said he would message Luis. Luis called me to set up the installation appt and I questioned him why no one notified me that the part came in 15 days ago and I could have had it installed a long time ago. He said he did call and left a message but there was no message left. I told him I was disappointed with the service ever since I bought the truck (see other surveys I submitted). I still haven’t heard back from the dealership or from GMC regarding those issues. My feeling is that the dealership doesn’t want to deal with any negative criticism to make themselves better. There’s another GMC dealership on Oahu who may treat their customers better. More

Very detail describing the issue and exercise due diligence in validating the issue and possible options. Very polite and knowledgeable. diligence in validating the issue and possible options. Very polite and knowledgeable. More