Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
774 Reviews of Honolulu GMC Cadillac - Service Center
Sort by
February 15, 2025
Took to long for a simple recall. Took 3 hrs. Poor communication.unsatisfactory. This place sucks. Took 3 hrs. Poor communication.unsatisfactory. This place sucks. More
by buttermochi65
Verified CustomerEmployees Worked With
February 11, 2025
They accepted my car when I called about having it towed in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 hours and then hung up on me. The most horrific experience ever with a Cadillac dealer. Not until Sarah came did I experience any service. She was amazing. More
by Ldailey
Employees Worked With
Sarah was amazing. No one else helped or answered phone or returned phone calls
February 04, 2025
Johnny and his service was 10/10. He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d rate 0/10. Not only did they manage to spend almost 6 hours to complete a 30 minute task, but they also somehow managed to break my inner driver side door handle, and the clips to hold the panel onto the door. More
by BO BOLICK
Employees Worked With
Johnny
February 04, 2025
Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good. Did not get the color we asked for. We settled for what was available. Other than that, all good. More
by LINAMATAU
Employees Worked With
January 31, 2025
I was told that my car will be detailed be Auer every car they service will get detailed and washed. When I picked it up it had greasy fingers all over and was not cleaned at all. I was no recommendations gi they service will get detailed and washed. When I picked it up it had greasy fingers all over and was not cleaned at all. I was no recommendations given on how hat would need service soon or if my car is in good standing. I was excited when I dropped it off and the service sounded so great and was rather disappointed when I picked it up. Not coming back unless other shops can’t fix it. More
by Jasmin
Employees Worked With
Sarah
January 31, 2025
THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More
by DAVID.TATAIPU
Employees Worked With
