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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
783 Reviews
Call Service Center (808) 836-7007

783 Reviews of Honolulu GMC Cadillac - Service Center

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April 06, 2025

Pros. Super friendly. Great coffee nice waiting room and bathroom. Inconsistent communications. Innacurate estimates of time required. Overall I’d return f More

by ROBERTNOBLEARCHITECT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny was very nice. Good experience for me. Ladies who answered phones…very nice. Good representative of the business.
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Apr 06, 2025 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 02, 2025

Terrible customer service. Repairs were not made to satisfaction. Car was held for 3 months and the day got my car back my car was smoking under the hood More

by Kctierra
Recommend Dealer
No
Employees Worked With
Johnny
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Apr 06, 2025 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 30, 2025

Horrible service , horrible service, horrible service, horrible service, horrible service, Class action report. Can’t believe people spend that much money for a poor service center More

by kinimaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2025

Multiple appointments to get a simple recalled issue fixed. Twice vehicle was sent back home not fixed. Waste of my time. More

by Harristyler101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff is not the person I dealt with. Johnny was the name
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Apr 01, 2025 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 27, 2025

I’ve brought my vehicle here several times now. As a former technician at a dealership I can confidently say that this dealership feels understaffed with service writers. I don’t even try to call a More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny
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Mar 30, 2025 -

Honolulu GMC Cadillac responded

Thank you, Richard, for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2025

Fast excellent great too expensive better then others job well done hope its great to othera More

by BAROY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ko’Olina anub
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Mar 24, 2025 -

Honolulu GMC Cadillac responded

We are happy to have fulfilled your needs during your last visit with us. We hope to see you again in the future!

March 18, 2025

Less than 100 miles later, oil gasket seal leaking AFTER service from GMC. Terrible technicians. More

by 808KDUARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Mar 22, 2025 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Mar 22, 2025 -

808KDUARTE responded

I bought my 2020 Tahoe on February 10, 2025. On February 24th I emailed the sales rep. explaining how disappointed I was that the Tahoe got serviced through GMC before I bought the vehicle according to car fax, but 2 weeks and less than 100 miles later, I’m cleaning oil spills on my driveway. I received 1 phone call to hear my concerns. I was told I’ll be getting another call. I’ve made multiple phone calls with no answers. Another phone call with “someone will reach out as they are busy.” March 19th I have to use drysweep and concentrated formula to clean the oil spills on my street where the Tahoe has been parked. The technicians did not do a good job and if this is how I get treated after buying my 2nd car from Honolulu GMC, I will not ever return nor recommend buying from here. If the inspection was done as stated like the oil and filter getting changed, that oil leak would have been noticed immediately. Point inspection? Someone had to know about this leak and said nothing. I immediately called a shop nearby to fix the issue, $600 later!

March 14, 2025

Johnny Henson was very professional, knowledgeable and friendly. You are lucky to have him there. 👍👍 I think he is a great asset to your GMC service department! The only downside was it took about 3 More

by ALOHAANGELABUBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
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Mar 14, 2025 -

Honolulu GMC Cadillac responded

Thank you for the feedback! We're glad to hear Johnny made a positive impression at Honolulu Buick GMC Cadillac. We apologize for the wait time and appreciate your patience; we'll work on improving this aspect of our service.

March 14, 2025

I would only take my Cadillac here! 10/10 trust them. Thank you for the great service! More

by JENNIFERTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Honolulu GMC Cadillac responded

We're delighted to hear that your routine maintenance experience was smooth and easy at Honolulu Buick GMC Cadillac. Thank you for recommending us, and we look forward to assisting you again in the future!

March 03, 2025

She just took care of my service needs. And went the extra mile. She's great More

by STEVENAHOKU
Recommend Dealer
Yes
Employees Worked With
Sarah
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Mar 03, 2025 -

Honolulu GMC Cadillac responded

Thank you for your business and this review, Steven. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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