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This rating includes all service center reviews, with more weight given to recent reviews.
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774 Reviews of Honolulu GMC Cadillac - Service Center
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March 02, 2025
They never returned our calls for an open service ticket for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your next sale. More
by TESSIE.AMERIO
Verified CustomerEmployees Worked With
March 02, 2025
Very accommodating and helpful, communication was excellent and they keep me updated as it progressed. excellent and they keep me updated as it progressed. More
by Ranger2017
Employees Worked With
Other Employees :
Service Department
February 28, 2025
Excellent service and experience. From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well More
by ZAK7
February 22, 2025
Excellent service, in particular from our salesman, Dante and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at expl and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at explaining all the various options, clarified what we were signing as she handed the multiple documents for signature. And mostly, did all this with a sincerely friendly demeanor. Even the receptionist knew our name and treated us with friendly respect. Also, the sales manager was super helpful in getting the car ready for pick up promptly, and like the others, treated us with friendly respect. Mahalo nui, Albert and Kit Newmann More
by Albert
February 18, 2025
I really appreciated the help I got getting the recall on my GMC Yucons airbags done in a quick timely manner. Just as they promised. my GMC Yucons airbags done in a quick timely manner. Just as they promised. More
by Codyp220
Employees Worked With
Other Employees :
Female that checked my vehicle in promised to get my vehicle done in no more than 2 hrs.
February 18, 2025
Johnny was really helpful has lots of knowledge about his job he got me in and out as fast as he can. That’s what people wants when they comes for service. job he got me in and out as fast as he can. That’s what people wants when they comes for service. More
by ALIVIADOD001
Employees Worked With
Johnny Henson - 5 stars
February 16, 2025
Need much better incentive program communication with customer, after purchase completed, waiting on sales managercall. customer, after purchase completed, waiting on sales managercall. More
by JASPER_GREEN
Employees Worked With
February 16, 2025
Great customer service by Johnny Henson. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything. More
by FVDURANJR
Employees Worked With
February 15, 2025
Sarah was excellent. She was very professional and friendly. we prefer to deal only with Sarah from here going forward. The service was timely and complete. Apparently we She was very professional and friendly. we prefer to deal only with Sarah from here going forward. The service was timely and complete. Apparently we were supposed to receive a wash and a vacuum all this time but this was the first time we’ve ever received one. Thanks to Sarah!! Much mahalos!! More
by CLARENCE.KANOHO
Employees Worked With
Sarah
