Honolulu GMC Cadillac - Service Center

Johnny was professional and courteous. Although the service took longer than anticipated, nevertheless it's all good. Although the service took longer than anticipated, nevertheless it's all good. More

Customer service was very professional polite, courteous, and treated me as a family with respect and honor as a Veteran. courteous, and treated me as a family with respect and honor as a Veteran. More

Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. More

Always quick and professional! Always friendly! I would recommend the service center to everyone! Mahalo! Always friendly! I would recommend the service center to everyone! Mahalo! More

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. Won't answer phones. Car had been in and out of service for 2 months with no update. More

This dealership marks up vehicles that another dealership 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(eas 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(easily)employees griping. I could not get reasonable quick appointment because only one tech (software issue) was available. Others were on vacation. And there was a huge backup. More

Poor communication and lack of follow up the dealer ship had my car for over a week and no one called to let me know the status of my vehicle had my car for over a week and no one called to let me know the status of my vehicle More

disappointed with time frame. Took my truck in and it took more than a month to get it back. They forgot to do my safety check and did not wash my truck as promised. I waited wh Took my truck in and it took more than a month to get it back. They forgot to do my safety check and did not wash my truck as promised. I waited while they took it back to wash it. More

Took my car in for annual service on 12/6. Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smok Nothing wrong with my car, but annual service was needed. Car was done in About a couple hours, but After I left the dealership and headed home, smoke started coming out of the right side of my car and car kept jerking when I accelerated. Tried a couple more times but same problem so return to dealership where they rechecked my car for about another couple hours. Was told that my catalytic converter was the problem and they needed to order one since none was in stock. They put me in a rental loaner as none available at the dealership. Don't like the loaner cause it's electric and I'm not familiar with electric car. My thinking is the catalytic converter was damaged while being serviced because my car was running perfectly when I took it in and had no problems. Seems very strange that as soon as I drove the car off the dealership lot after service that the problems with the smoking, and the jerking occurred. The rent the rental is an electric car and I don't want to keep using it cause I'm not familiar with it. Part had to be ordered and I wanted expedited and car repaired immediately. Very disappointed with the whole situation, however, the only service advisor available has been very busy and not able to talk to her. They also have a new service manager, so the whole situation is very chaotic and I'm very disappointed as I have been happy with my Buick Service previously please get back to me as soon as possible to let me know what's going on since the service department is unreachable due to lack of manpower. Thank you! More

A little disappointed. Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was great in keeping me informed and the repair went smoothly after the part was received. More