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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,176 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,176 reviews

January 01, 2025

Johnny was professional and courteous. Although the service took longer than anticipated, nevertheless it's all good. More

by wliua333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Jan 02, 2025 -

Honolulu GMC Cadillac responded

We're glad to hear Johnny provided professional and courteous service at Honolulu Buick GMC Cadillac. We appreciate your patience with the timing, and we're here if you need anything else!

January 01, 2025

Customer service was very professional polite, courteous, and treated me as a family with respect and honor as a Veteran. More

by ARMYMEDIC222008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : O’okina Anub
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Jan 02, 2025 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're honored to have provided a respectful and courteous service at Honolulu Buick GMC Cadillac. We appreciate your support and look forward to serving you again in the future!

December 31, 2024

Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am. More

by COMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. We're glad to hear the service was great, but we apologize for any inconvenience caused by the delayed opening at Honolulu Buick GMC Cadillac. We'll look into this matter and ensure it doesn't happen again in the future!

December 31, 2024

Always quick and professional! Always friendly! I would recommend the service center to everyone! Mahalo! More

by JMLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana - Service Department - 5 stars
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for the kind words! We're delighted to hear that our service center at Honolulu Buick GMC Cadillac consistently provides quick and professional service. We appreciate your recommendation and we'll see you again soon, mahalo!

December 31, 2024

The whole staff was professional courteous, polite and professional . treated me with respect and as a veteran with honor. More

by ARMYMEDIC222008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : O’okina Anub (customer Service)
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Dec 31, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Honolulu Buick GMC Cadillac treated you with the respect and honor you deserve. We appreciate your service and look forward to assisting you again in the future!

December 28, 2024

I don’t know who Andrew Morey is? The only person who introduced himself was Anthony Santiago and I give him a 5 ⭐️ rating More

by DABIGSHOW96825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
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Dec 30, 2024 -

Honolulu GMC Cadillac responded

Thank you for sharing your feedback about Anthony Santiago! We're glad to hear he made a positive impression during your visit at Honolulu Buick GMC Cadillac. We'll make sure to pass along the praise and ensure our team continues providing excellent service.

December 27, 2024

No communication. Won't answer phones. Car had been in and out of service for 2 months with no update. More

by IMATEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Morey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Honolulu GMC Cadillac responded

I regret to hear about the lack of communication and extended service time you've experienced. This is not the level of service we strive for, and I apologize for any frustration caused. Please reach out at your earliest convenience so we can address this situation promptly. Thank you, Justen Chilcoat - General Manager

December 24, 2024

I spent 120 k on a truck that has multiple issues, no warranty options to fix because i was some how conned into thinking Big Island Chevrolet would cover warranty issues on my truck. As soon as sale was More

by FOONF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Morey
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Honolulu GMC Cadillac responded

Hi FOONF, I'm sorry to hear about your issues with your vehicle and Big Island Chevrolet. I know it vehicle issues can be frustrating, but "bait and switch" and "criminal" mean completely different things than what you are representing. Please contact me so we can help get your vehicle back on the road! Thank you, Justen Chilcoat General Manager

Dec 24, 2024 -

FOONF responded

Its frustrating to have been assured that my purchase would be protected even though i live on another island and then have a multitude of issues that cannot be addressed because a company just decides to not be qualified anymore to work on my vehicle. There were no options given, no different avenues. Just a “ sorry we are not qualified” after i called deluz Chevy in hilo Even though they told me back in July 2024 that the definitely can work on my truck. Now im stuck with a leaking roof truck with multiple bad sensors and recalls that nobody will work on. Even private mechanics will not touch this truck. My fault for buying a first year production vehicle i guess. I am not a happy customer. And after the no responses after my calls for help make it evident im not gonna het any help, just some more promises. Not sure where to go from here. I honestly feel like i was tricked by multiple agencies to spend $120k on a product that they knew they wouldnt have to deal with because i live on another island. Money as i feel now is down the drain.

December 20, 2024

This dealership marks up vehicles that another dealership 15 miles away does not. Same vehicle can be as much as $24,000 more. Also, the service department is chaotic. Got there early and could overhear(eas More

by ANTONIO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the names. In addition to employee there seemed to be a visiting trainer or consultant
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Dec 23, 2024 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 19, 2024

Poor communication and lack of follow up the dealer ship had my car for over a week and no one called to let me know the status of my vehicle More

by DRINAAKAMARY
Recommend Dealer
No
Employees Worked With
Not listed
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Dec 22, 2024 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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