Honolulu Ford - Service Center

2 MONTHS IN SERVICE My overall experience has been horrible, bought the truck in June 2018, tags were expired, they still haven't gotten me legal tags, every time the tr My overall experience has been horrible, bought the truck in June 2018, tags were expired, they still haven't gotten me legal tags, every time the truck goes in for something no one calls back, Customer service sucks big time, Service Clerk Charlo flat out lies and says he called and left messages, but I shoe um my phone and no calls or message, and no responses to my text messages.... unreal..don't know why anyone would put up with this type of employee More

Recall repair falure I scheduled an appointment two weeks prior to have a recall repair done on my F-150. I dropped off the truck. Later that day I was called and told t I scheduled an appointment two weeks prior to have a recall repair done on my F-150. I dropped off the truck. Later that day I was called and told they didn't have the parts needed to do the recall repair. I was told that I needed to return when the parts were available. I was without transportation for the whole day and had to have my friend drop me off to pickup the truck. Doesn't the dealership check to see if they have the parts before scheduling the appointment having me drop off the truck. Very Bad. More

Damaged my car My car was damaged and no one returned my calls or helped with fixing the problem. I am so disappointed with the poor customer service. Never again. My car was damaged and no one returned my calls or helped with fixing the problem. I am so disappointed with the poor customer service. Never again. More

Terrible Return vehicle back to remedy a 3,300.00 repair that did not fix the problem. Picked up vehicle and found thousands of dollars worth of tools stolen. Return vehicle back to remedy a 3,300.00 repair that did not fix the problem. Picked up vehicle and found thousands of dollars worth of tools stolen. Chris the "Manager said he would check the video cameras and see if they are functional. Been weeks now and have not received any feedback. Top it off, the re repair job did not even solve the original issue it was taken in for to begin with. More

Prompt, professional, and fast. Well done. Their professionalism and response time was key and very important for us. We also like that they're open on Saturdays. Thank you. Well done. Their professionalism and response time was key and very important for us. We also like that they're open on Saturdays. Thank you. More

Needs improvements once you pull up into the service lane you basically have to stand around and wait for a service agent to come out of their little tinted office. I ca once you pull up into the service lane you basically have to stand around and wait for a service agent to come out of their little tinted office. I called to make an appointment during the week but was told I didn’t need to because it was just an oil change. so when I got there a female service agent informed me that since I didn’t make an appointment my vehicle would be serviced after others that already had appointments. I explained to her my phone conversation that I had during the week and she was like oh well then walked off. I immediately looked for the guy I talked to on the phone and he informed me that since it was an oil change and I had paid for the service when I bought my vehicle it didn’t need an appointment and it was actually being serviced as we spoke. He was right and she was wrong, my vehicle was completed ten minutes after I spoke with the guy. More

Good information and fast service. I was on my way to a job ready to leave when the car wouldn't start. Oh great! Tried jump starting... nothing. Called Hono. Ford spoke to Charlo, he c I was on my way to a job ready to leave when the car wouldn't start. Oh great! Tried jump starting... nothing. Called Hono. Ford spoke to Charlo, he checked the records and my car was still under warranty. He then gave me a number for a towing service to get my car over to their shop. Called, tow truck came and they got my car started right away. I asked if they wouldn't mind following me to the dealer anyway and they did. After arriving at Honolulu Ford I thanked the tow truck driver and found Charlo. Charlo took care of me right away. He said they'll some checks to see what's going on. Less than an hour later my car done with a new battery. Charlo said one of the cells died. I was happy they took me in on short notice and quickly took care of the problem. Warranty covered everything. Way to go Charlo and Honolulu Ford! More

Decent service but horrible follow ups!! I had kyle piercey for my advisor for years. He had left then i was assigned another person. I had a couple issues i needed answers to. Between textin I had kyle piercey for my advisor for years. He had left then i was assigned another person. I had a couple issues i needed answers to. Between texting his personal phone many times and calling the main line n leaving message with him i still have not got a reply. I dont know if hes on pto or what but since kyle left my personal experiences have went way down hill!!! I sold my ford so i wont be dealing with that shop anymore. More

Excellent Service Didn't have an appointment, but we pulled up and got our truck lookwd at. Our salesman Isaac Magofna kept us updated with our truck. Didn't have an appointment, but we pulled up and got our truck lookwd at. Our salesman Isaac Magofna kept us updated with our truck. More

Brought Car To Examine For Dead Battery It took about 3 hours but diagnostic checks were all done and the old battery was replaced with a brand new battery at no charge. I did not have to It took about 3 hours but diagnostic checks were all done and the old battery was replaced with a brand new battery at no charge. I did not have to pay for anything. More