Honolulu Ford - Service Center

itwas great working with the team I was happy the reason for my rating is that I was not pressure into any thing. Other words I think I gave the team a challenge because I could not make up my min the reason for my rating is that I was not pressure into any thing. Other words I think I gave the team a challenge because I could not make up my mind if I really wanted the van or not. So to the ford team very good job I will be back MAHALO jfran57. More

Oil change & front windshield bumper I am still waiting to hear from you about my front windshield rubber. I spoke to Charlo about it & he took pictures of the warped rubber around my win I am still waiting to hear from you about my front windshield rubber. I spoke to Charlo about it & he took pictures of the warped rubber around my windshield about 4 weeks ago. More

Exactly same issue still exist after 2 weeks So after 2 weeks waiting and cost me over thousand of dollars, the same issue still exist. I got notified that today my car is ready to pick up. S So after 2 weeks waiting and cost me over thousand of dollars, the same issue still exist. I got notified that today my car is ready to pick up. So I went to Ford and picked up my car but after 5 min drive I found out the same issue still exist! I went back to Ford right away and after hours of waiting, Justin said there was another new issue happen and have to wait for the new part again! However, it is NOT a new issue, it is the exactly SAME issue that happened 2 weeks ago. This is extremely unacceptable and unprofessional and made me feel so upset about Honolulu Ford. Finally, it cost me about $1000 but the same issue is still there, so what part did they actually fix? or did they fix the wrong part since the beginning? More

Great Service - But LOOOoooOOOOoOoOonnnGGGgGG Wait Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is Honolulu Ford has great service and you get peace of mind knowing certified FORD Technicians and Mechanics are working on your vehicle. BUT...there is a long wait, for me 4hrs on average AND they won't offer a loaner so I'm pretty much stuck there waiting. If they offered me a loaner it wouldn't matter how long they took, they could keep the truck all week if they wanted to. More

Tire service on faulty tires While I had to return to the dealership three times due to miscommunication, I was thrilled with the outcome of the visit. My main concern was ensuri While I had to return to the dealership three times due to miscommunication, I was thrilled with the outcome of the visit. My main concern was ensuring the faulty tires on a new vehicle were properly replaced for the safety and well-being of my family. The outcome was just that. More

Good People It’s all about relationships. And Chris knows how to build them! He is a man of his word and gets the job done! Good Work Chris! It’s all about relationships. And Chris knows how to build them! He is a man of his word and gets the job done! Good Work Chris! More

Good Service Team! Always so accommodating. Lauranne and Edith are always so friendly and helpful! Chris and Jamie get the job done! Jamie has great follow up! And Warre Always so accommodating. Lauranne and Edith are always so friendly and helpful! Chris and Jamie get the job done! Jamie has great follow up! And Warren always greets me with a warm welcome! More

Satisfied customer Had a rush job regarding my air conditioning unit. Jamie Domingo provided great communication regarding status, work needed to be performed, progress Had a rush job regarding my air conditioning unit. Jamie Domingo provided great communication regarding status, work needed to be performed, progress and returned phone calls promptly. More

Honolulu Ford Service kindly comes to the rescue! Very kind people work in this service department, and when you are worried about your vehicle, and often are there due to an unplanned problem, kindne Very kind people work in this service department, and when you are worried about your vehicle, and often are there due to an unplanned problem, kindness and patience are so appreciated. Everything worked out fine and they were able to add my request for additional service needs like an oil change and windshield wipers when I spotted some coupons I could use. Also really appreciate their shuttle service and coffee maker! The service folks work as a great team, and support each other with kindness/aloha also- nice to see! Only thing missing would be a car wash at the end of service. More

Fantastic Great service! From when you drive in and when you pick up your vehicle. Clean and nice Ford Center. I’m a loyal ford customer and going on three gene Great service! From when you drive in and when you pick up your vehicle. Clean and nice Ford Center. I’m a loyal ford customer and going on three generation. More